From the employer's hiring system · Verified employer
Test Center Manager
Pearson VUE
Job at a glance
- Employer
- Pearson VUE
- Position
- Test Center Manager
- Location
- Remote (Kenya)
- Job type
- Full-time
- Contract
- Full-time, 40 hours per week
- Experience
- Mid level
- Education
- Bachelor’s degree preferred
- Salary
- N/A
- Application deadline
- 19 October 2026
- Posted on VacancyKE
- 4 October 2026
VacancyKE summary
Pearson VUE is hiring a Test Center Manager to lead daily operations and staff in Kenya. You will ensure secure testing environments, deliver customer service, and manage scheduling while working remotely.
What stands out about this opportunity
- Remote position based in Kenya
- Requires completion of Test Administrator certification
- Current site hours are Monday to Friday until 18:00
- Travel to other test centers may be required
What’s offered
- Full-time role of 40 hours per week
Key responsibilities
- Lead, recruit, train, schedule, coach, and support test center staff
- Maintain a secure testing environment and protect confidential candidate information
- Deliver high-quality customer service and resolve candidate questions or concerns
- Oversee daily operations including records, supplies, audits, payroll review, and facility upkeep
- Communicate operational issues with management, staff, vendors, and building contacts
- Coordinate with technical support for basic hardware and software troubleshooting
- Ensure compliance with Pearson VUE policies, procedures, quality standards, and security practices
Who should apply?
This role suits an organized professional with strong customer service skills who can work independently. It fits someone comfortable managing remote teams and adhering to strict security protocols.
Key requirements
- Customer service experience
- Microsoft Office proficiency
- Flexible availability
- Test Administrator certification
- Lift up to 20 lbs
- Sit for extended periods
Nice to have
- Experience in a testing environment
- Previous leadership, supervisory, coaching, or training experience
- A bachelor’s degree or equivalent business experience
What you should know
- Site currently operates Monday to Friday, latest finish 18:00
- Hours may vary from day to day and week to week based on client requirements
- Travel to other test centers may be required
- You must allocate your own hours fairly alongside the wider team
How to apply
Official source: From the employer's hiring system · hccz.fa.em3.oraclecloud.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by Pearson VUE on hccz.fa.em3.oraclecloud.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
What you’ll do
Lead, recruit, train, schedule, coach, and support test center staff.
Maintain a secure testing environment and protect confidential candidate and exam information.
Deliver high-quality customer service and resolve candidate questions or concerns.
Oversee daily center operations, including test preparation, records, supplies, audits, payroll/timecard review, and facility upkeep.
Communicate operational issues and updates with management, staff, vendors, and building contacts.
Coordinate with technical support and assist with basic hardware and software troubleshooting.
Ensure the center follows Pearson VUE policies, procedures, quality standards, and security best practices.
What you’ll bring
Customer service experience; experience in a testing environment is preferred.
Previous leadership, supervisory, coaching, or training experience is preferred.
Strong communication, organization, scheduling, problem-solving, and attention-to-detail skills.
Proficiency with Microsoft Office, Windows, and standard office equipment.
Sound judgment, integrity, and the ability to work independently in a fast-paced environment.
A bachelor’s degree or equivalent business experience is preferred.
Additional requirements
Complete required Test Administrator certification and annual recertification, along with required company training.
Work flexible hours and occasional additional shifts as needed.
Be able to work in a quiet testing environment, sit for extended periods, escort candidates, and lift up to 20 lbs.
Travel to other test centers may be required
This is a full-time role of 40 hours per week, with flexibility to work Monday through Sunday if site opening hours expand. As with all PPC staff, the same flexibility expected when recruiting for a TA role applies, and weekly schedules may vary depending on client requirements.
Currently, the site operates Monday to Friday, with a latest finish of 18:00. However, hours may vary from day to day and week to week. As the role is responsible for scheduling, they will need to allocate their own hours fairly and reasonably alongside the wider team, ensuring both their 40-hour commitment and the TAs' contracted hours are met while meeting operational needs.
Lead, recruit, train, schedule, coach, and support test center staff.
Maintain a secure testing environment and protect confidential candidate and exam information.
Deliver high-quality customer service and resolve candidate questions or concerns.
Oversee daily center operations, including test preparation, records, supplies, audits, payroll/timecard review, and facility upkeep.
Communicate operational issues and updates with management, staff, vendors, and building contacts.
Coordinate with technical support and assist with basic hardware and software troubleshooting.
Ensure the center follows Pearson VUE policies, procedures, quality standards, and security best practices.
What you’ll bring
Customer service experience; experience in a testing environment is preferred.
Previous leadership, supervisory, coaching, or training experience is preferred.
Strong communication, organization, scheduling, problem-solving, and attention-to-detail skills.
Proficiency with Microsoft Office, Windows, and standard office equipment.
Sound judgment, integrity, and the ability to work independently in a fast-paced environment.
A bachelor’s degree or equivalent business experience is preferred.
Additional requirements
Complete required Test Administrator certification and annual recertification, along with required company training.
Work flexible hours and occasional additional shifts as needed.
Be able to work in a quiet testing environment, sit for extended periods, escort candidates, and lift up to 20 lbs.
Travel to other test centers may be required
This is a full-time role of 40 hours per week, with flexibility to work Monday through Sunday if site opening hours expand. As with all PPC staff, the same flexibility expected when recruiting for a TA role applies, and weekly schedules may vary depending on client requirements.
Currently, the site operates Monday to Friday, with a latest finish of 18:00. However, hours may vary from day to day and week to week. As the role is responsible for scheduling, they will need to allocate their own hours fairly and reasonably alongside the wider team, ensuring both their 40-hour commitment and the TAs' contracted hours are met while meeting operational needs.