Technical Support Operator - Countrywide

ABOUT US
MOGO Auto Limited is part of Eleving Group, a global fintech company operating in 17 countries across three continents. We are a trusted financial partner committed to expanding access to asset financing in Kenya and supporting upward social mobility.
We offer a wide range of products including car, motorcycle, tuk-tuk, and electric motorcycle financing, as well as logbook loans and smartphone financing. Licensed by the Central Bank of Kenya as a Digital Credit Provider, MOGO combines technology, data-driven decision-making, and strong risk-management practices to deliver fast, flexible, and affordable financing.
With over 500,000 loans issued, we continue to grow rapidly- supported by our nationwide branch network and a user-friendly customer mobile App. We are driven by a mission to provide innovative, sustainable financial solutions and to empower our customers with the tools and opportunities they need to improve their lives. At MOGO, you’ll join a dynamic, mission-driven team that is reshaping access to finance across Kenya.
We offer a collaborative, energizing, and non-bureaucratic workplace where you can grow, contribute, and truly love what you do.

• Conduct thorough inspections of repossessed motorcycles to assess their condition and document any damages or discrepancies.

• Compile detailed inspection reports and provide recommendations for repairs or maintenance as needed.

• Evaluate the value of cars using industry-standard valuation techniques and tools.

• Consider various factors such as make, model, year, condition, mileage, and market trends to determine accurate valuations.

• Install GPS trackers on cars and motorcycles to facilitate efficient monitoring and tracking for the duration of the loan.

• Ensure proper installation and functionality of trackers while adhering to established guidelines and procedures.

• Install SIM cards to the GPS devices.

• Perform minor repairs and maintenance tasks on motorcycles to restore them to operational condition.

• Collaborate with repair teams to address technical issues and ensure quality repairs are executed promptly.

• Offer technical guidance and support to clients throughout the loan application process.

• Address client inquiries regarding the technical aspects of the financing process, ensuring clarity and accurate information delivery.

• Generate comprehensive reports and documentation for internal use and compliance purposes.

• Uphold high standards of quality and accuracy in all technical tasks performed.

• Continuously monitor and assess processes to identify opportunities for improvement.

• Cultivate positive relationships with clients by providing exceptional technical support and addressing their concerns professionally.

• Ensure a customer-centric approach throughout interactions.

• Adhere to company policies, industry regulations, and safety protocols in all tasks.

• Prioritize safety during installations, repairs, and inspections.

• Conduct a holistic assessment of the condition of the vehicle-Including visual check of the problem areas, driving test, warning lights, smoke e.t.c

• Identify and report fraudulent cars. i.e, tampered chassis, wrong chassis

• Diploma or Degree in engineering or related field.

• 2 Years Previous experience

• Fluent in English and Swahili

• Knowledge of Kenyan car market e.g. model features, vehicle technical structure

• High sense of responsibility, preciseness, ability to plan and set priorities;

• Ability to work a flexible schedule including weekends, holidays and evenings

• Driver’s Licence - BCE category

With us you will
Feel Good

• A friendly and dynamic work environment

• An excellent well-being program:

• Health insurance (after probation period)

• Pension scheme (after probation period)

• Active social life and events

Win

• Fast results without the friction of bureaucracy

• Great victories due to the transparency of the company and its goals

• Bonuses and awards for the great work

• Participate in victory celebrations with your co-workers

Grow

• Together with an intelligent team

• Yourself and the company with the established feedback culture

• Your knowledge with training possibilities

WHY JOIN US

• Opportunity to work in a diverse, international environment across Africa and the Baltics.

• Exposure to cross-border taxation, compliance and group-level reporting.

• A supportive, growth-oriented team culture that values continuous learning and professional development.

Equal Employment Opportunity Policy
Mogo is an equal opportunity employer; we celebrate diversity; we are committed to creating an inclusive environment for all employees. Employment at Mogo is based solely on a person's merit and qualifications directly related to professional competence. We extend equal opportunity to all individuals regardless of race, religion, color, gender, disability, age, marital status and any other characteristics protected by law