From the employer's careers page · Verified employer

Specialist, IT Platform Support Operations

NCBA Group

Job at a glance

Employer: NCBA Group
Position: Specialist, IT Platform Support Operations
Location: Kenya
Salary: Not stated in the advert
Application deadline: 8 November 2026
Posted on VacancyKE: 28 October 2026

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VacancyKE summary

NCBA Group is hiring a Specialist, IT Platform Support Operations to provide first-level support for service requests and incidents. You will ensure daily Close of Business activities are performed across core platforms while improving support for internal and external customers.

What stands out about this opportunity

Focuses on 1st level support and Daily COB activities
Involves proactive improvement of customer support
Deadline is 8 November 2026

Key responsibilities

Provide 1st level support on all service requests and escalated incidents
Ensure Daily COB (Close of Business) activities are performed across all Core Platforms
Follow documented procedures for platform operations
Apply incident and problem management processes to resolve issues
Provide appropriate workarounds for problems
Proactively improve support for Fintech’s internal and external customers

Who should apply?

This role suits an IT professional with experience in platform support, incident management, and fintech operations within the banking sector.

What you should know

Applications close on 8 November 2026
Review NCBA Group's Recruitment Policy before applying

How to apply

Official source: From the employer's careers page · ncbagroup.com. VacancyKE never charges job seekers.

View job & apply

Original employer advertisement

Published by NCBA Group on ncbagroup.com. Shown for reference; the employer’s version is the official one.

The employer’s advert

Country:

Kenya

Closing on:

8 November 2026

The IT Platform Support Operations Specialist role is responsible for providing 1st level support on all service requests and incidents escalated as per the IT service support model. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.

The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.

View Our Recruitment Policy