From the employer's hiring system · Verified employer
SME Relationship Manager, Voi and Taveta
Absa Bank Kenya
Job at a glance
- Employer
- Absa Bank Kenya
- Position
- SME Relationship Manager, Voi and Taveta
- Location
- Voi Branch, Kenya
- Possible duty stations
- Voi Branch, Kenya
- Job type
- Full-time
- Education
- Higher Diploma in Business, Commerce or Management
- Salary
- Not stated in the advert
- Application deadline
- 17 October 2026
- Posted on VacancyKE
- 9 October 2026
VacancyKE summary
Absa Bank Kenya is hiring an SME Relationship Manager for its Voi Branch. You will manage business banking customer relationships, drive sales, and oversee credit risk to maximize portfolio contribution.
What stands out about this opportunity
- Deadline: 16th October 2026
- Based at Voi Branch
- Focus on SME portfolio growth and risk management
Key responsibilities
- Conduct annual reviews of customers’ borrowing facilities and interim reviews if risk profiles change.
- Consult customer owners on financial issues, negotiate pricing, and resolve complaints.
- Identify and sell appropriate products reactively and proactively to meet customer needs.
- Plan marketing approaches for new business and actively develop existing relationships.
- Research and follow up on target lists for potential new business clients.
- Gather information to prepare and assess credit applications in collaboration with SME Credit.
- Monitor portfolio quality using Condition of Sanction triggers and manage Early Warning List customers.
- Provide day-to-day support to Enterprise Bankers and branch staff on service quality.
Who should apply?
This role suits professionals with a Higher Diploma in Business or related fields who have strong knowledge of enterprise banking and experience in customer relationship management.
Key requirements
- Higher Diploma in Business/Commerce
- Knowledge of Business Banking products
- Customer Relationship Management skills
- Team management experience
- Understanding of credit assessment processes
Nice to have
- Business Degree (Preferred qualification).
What you should know
- The role is based at the Voi Branch, covering Voi and Taveta areas.
- Applications close on 16th October 2026.
- You must comply with regulatory requirements and Absa Bank Kenya internal policies.
- Apply via the ABSA Careers portal referenced in the advert.
How to apply
Official source: From the employer's hiring system · absa.wd3.myworkdayjobs.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by Absa Bank Kenya on absa.wd3.myworkdayjobs.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
Empowering Africa’s tomorrow, together…one story at a time.
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role has a compensation & benefit impact in Global Alliance Mozambique. Contact Reward for details.
Job Description
Job Purpose:
· To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
· The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
· The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Key Accountabilities
Sales and Service- 70%
· Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
· Consult customer owners/managers on financial/credit issues and general business practice/ideas.
· Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers.
· Deal with, and find resolutions for, customer complaints.
· Determine the products that are most effective in meeting customers’ needs and be able to sell them at short notice, both reactively and proactively.
· Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
· Monitor and ensure adherence to risk service standards.
Business Management- 25%
· Research, create and follow up on a target list for potential new business.
· Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
· Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
· Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
· Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
· Adhere to procedures and guidelines within the BB RMCD.
Staff Management- 5%
· Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
· Manage own leave plan.
· Offer support as per business request
Risk and Control responsibilities
· Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Preferred Qualification
· Business Degree
Preferred Experience
Knowledge of the bank’s products, services and policies required to undertake the role:
· The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
· For Complex products, good knowledge will be required sufficient to: -
o Recognize the changing needs of the customer.
o Identify products/service that best satisfy customer need.
o Introducing the product/service.
o Co-ordinate the introduction of the relevant Group product specialist.
o Deal with customers directly as required.
· A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
· The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge and Skills
Must have good knowledge on: -
· Enterprise Banking,
· Customer relationship Management
· Team management
Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
***Application Deadline – 16 th October 2026***
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)
With over 100 years of rich history and strongly positioned as a local bank with regional and international expertise, a career with our family offers the opportunity to be part of this exciting growth journey, to reset our future and shape our destiny as a proudly African group.
My Career Development Portal : Wherever you are in your career, we are here for you. Design your future. Discover leading-edge guidance, tools and support to unlock your potential. You are Absa. You are possibility.
Job Summary
To provide specialist advice and support in relationship management, enabling the provision of sound claims assessment expertise. Selecting this role has a compensation & benefit impact in Global Alliance Mozambique. Contact Reward for details.
Job Description
Job Purpose:
· To manage and sustain a relationship with Business Banking customers, building long-term relationships founded on efficient and reliable support for their business. This is achieved particularly through quick risk decisions and managing consistency and quality of operational service.
· The primary objective is to maximize sustainable risk-adjusted / EP portfolio contribution.
· The jobholder will additionally be responsible for business development both with new customers and with his/her existing portfolio.
Key Accountabilities
Sales and Service- 70%
· Conduct annual review of customers’ borrowing facilities (and interim review if customer circumstances [risk profile] dictate).
· Consult customer owners/managers on financial/credit issues and general business practice/ideas.
· Determine the key messages, e.g., agreed service standards, negotiated pricing, relationship team contact points (including introductions to new personnel) and new product changes. Calculating the most appropriate means of communicating with customers.
· Deal with, and find resolutions for, customer complaints.
· Determine the products that are most effective in meeting customers’ needs and be able to sell them at short notice, both reactively and proactively.
· Plan and co-ordinate any marketing approaches for new business and actively develop existing relationships. Co-ordinate approaches to the portfolio by businesses across the Group.
· Monitor and ensure adherence to risk service standards.
Business Management- 25%
· Research, create and follow up on a target list for potential new business.
· Identify priority customers using the Customer Prioritization Guidelines to assess their present and potential contribution.
· Gather all the required information that is needed to prepare and assess credit applications. The role holder will be expected to input certain key information such as judgmental information (They will work closely with SME Credit)
· Monitor and control the quality of the portfolio using “Condition of Sanction” triggers where possible and in accordance with RM guidelines and Bank policy.
· Manage “Early Warning List” customers to reduce risk, following H.O. and Regional guidance provided.
· Adhere to procedures and guidelines within the BB RMCD.
Staff Management- 5%
· Day-to-day support to Enterprise Bankers and branch staff in provision of consistent service quality and risk.
· Manage own leave plan.
· Offer support as per business request
Risk and Control responsibilities
· Ensure that all activities and duties are carried out in full compliance with regulatory requirements, Enterprise-Wide Risk Management Framework and internal Absa Bank Kenya Plc Policies and Policy Standards. Understand and manage risks and risk events (incidents) relevant to the role.
Preferred Qualification
· Business Degree
Preferred Experience
Knowledge of the bank’s products, services and policies required to undertake the role:
· The jobholder will be required to have detailed knowledge of the core set of Business Banking products.
· For Complex products, good knowledge will be required sufficient to: -
o Recognize the changing needs of the customer.
o Identify products/service that best satisfy customer need.
o Introducing the product/service.
o Co-ordinate the introduction of the relevant Group product specialist.
o Deal with customers directly as required.
· A good knowledge of the products & services available in the Personal Sector is also required to satisfy the individual financial needs of business owners/key individuals.
· The jobholder will require a broad understanding of policies and strategies across the Group as they relate to the demands of the customer base.
Knowledge and Skills
Must have good knowledge on: -
· Enterprise Banking,
· Customer relationship Management
· Team management
Absa Bank Kenya is an equal opportunity, affirmative action employer. Preference will be given to suitable candidates from designated groups whose appointments will contribute towards achievement of equitable demographic representation of our workforce profile and add to the diversity of the Bank.
***Application Deadline – 16 th October 2026***
Education
Higher Diplomas: Business, Commerce and Management Studies (Required)