From the employer's careers page · Verified employer

Senior Manager – Service Governance

NCBA Group

Job at a glance

Employer: NCBA Group
Position: Senior Manager – Service Governance
Location: Kenya
Salary: Not stated in the advert
Application deadline: 8 October 2026
Posted on VacancyKE: 3 October 2026

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VacancyKE summary

NCBA Group is hiring a Senior Manager – Service Governance in Kenya to lead and enhance the service governance framework across Custody Operations.

What stands out about this opportunity

Closing date: 8 October 2026
Role covers end-to-end custody operating model
Focus on digital transformation and service excellence

Key responsibilities

Establish, lead and continuously enhance the service governance framework across Custody Operations.
Ensure custody services are delivered consistently, efficiently and per agreed standards, regulations and client expectations.
Champion service excellence and oversee operational performance management.
Drive client experience initiatives and coordinate service review forums.
Monitor service risks and spearhead continuous improvement programmes.
Serve as a link between Custody Operations, Business, Technology, Risk, Compliance and external stakeholders.
Proactively identify opportunities for service enhancement, operational efficiency and digital transformation.
Strengthen governance, accountability and transparency across the end-to-end custody operating model.

Who should apply?

Experienced professionals in custody operations, service governance or operational risk management within the financial services sector.

Key requirements

Experience in service governance
Knowledge of custody operations
Understanding of regulatory requirements
Strong stakeholder management skills

What you should know

The role is based in Kenya.
Applications close on 8 October 2026.
Apply through the employer's stated channel.

How to apply

Official source: From the employer's careers page · ncbagroup.com. VacancyKE never charges job seekers.

View job & apply

Original employer advertisement

Published by NCBA Group on ncbagroup.com. Shown for reference; the employer’s version is the official one.

The employer’s advert

Country:

Kenya

Closing on:

8 October 2026

The role holder is responsible for establishing, leading and continuously enhancing the service governance framework across Custody Operations. This role ensures that all custody services are delivered consistently, efficiently and in accordance with agreed service standards, regulatory requirements and client expectations.

The incumbent will champion service excellence, oversee operational performance management, drive client experience initiatives, coordinate service review forums, monitor service risks and spearhead continuous improvement programmes. The role serves as a critical link between Custody Operations, Custody Business, Technology, Risk, Compliance and external market stakeholders to ensure delivery of a market-leading custody service proposition.

The position is expected to proactively identify opportunities for service enhancement, operational efficiency and digital transformation while strengthening governance, accountability and transparency across the end-to-end custody operating model.

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