From the employer's hiring system · Verified employer
Reservation Agent
Fairmont Mount Kenya Safari Club
Job at a glance
- Employer
- Fairmont Mount Kenya Safari Club
- Position
- Reservation Agent
- Location
- Nanyuki, Laikipia County, Kenya
- Possible duty stations
- Nanyuki, Laikipia County
- Job type
- Full-time
- Experience
- 1-2 years in reservations or front office
- Education
- Diploma or Degree in relevant field
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 25 October 2026)
- Posted on VacancyKE
- 7 October 2026
VacancyKE summary
Fairmont Mount Kenya Safari Club is hiring a Reservation Agent in Nanyuki. You will manage guest reservations and inquiries to maximize room revenue while delivering luxury service standards.
What stands out about this opportunity
- Based at Fairmont Mount Kenya Safari Club in Nanyuki
- Focus on maximizing room revenue through upselling
- Global career development within Accor group
- Involvement in wildlife conservation initiatives
What’s offered
- Employee benefit card with discounted rates in Accor hotels worldwide.
- Learning programs through Accor Academies.
- Career growth opportunities within the property and globally.
- Participation in Corporate Social Responsibility activities.
- Contribution to Mountain Bongo rehabilitation efforts at the conservancy.
Key responsibilities
- Process and confirm reservations via phone, email, website, GDS, and travel agents.
- Enter, modify, and cancel bookings accurately in Opera PMS and TARS systems.
- Verify booking details, room allocations, packages, and special arrangements before arrival.
- Respond promptly to guest and trade inquiries regarding accommodation and resort facilities.
- Coordinate special requests for VIPs, honeymoons, birthdays, and accessibility needs.
- Promote upselling opportunities like room upgrades, dining, spa treatments, and golf packages.
- Maintain rate integrity, apply correct market segments, and ensure deposit compliance.
- Prepare rooming lists for groups and coordinate with Front Office, Sales, and Finance.
Who should apply?
This role suits early-career hospitality professionals with strong administrative skills who excel in high-end customer service environments.
Key requirements
- Hospitality or Business degree/diploma
- 1-2 years reservation experience
- OPERA and POS system knowledge
- Microsoft Excel proficiency
- Revenue cycle understanding
Nice to have
- Experience in a luxury hospitality environment.
- Experience with TARS, GDS, or other hotel reservation systems.
What you should know
- The role requires adherence to Fairmont and Accor reservation standards.
- You must uphold strict confidentiality and protect guest information.
- Compliance with health, safety, and security regulations is mandatory.
- Applications are submitted directly to the employer via their careers portal.
How to apply
Official source: From the employer's hiring system · jobs.smartrecruiters.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by Fairmont Mount Kenya Safari Club on jobs.smartrecruiters.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
Fairmont Mount Kenya Safari Club has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the fifth consecutive year, most recently in 2026.
The Reservation Agent is responsible for providing exceptional guest service while maximizing room revenue through the accurate handling of reservations, inquiries, and guest requests. The role serves as a key ambassador of Fairmont Mount Kenya Safari Club, ensuring every guest interaction reflects the luxury standards of Fairmont Hotels & Resorts and Accor.
The Reservation Agent will manage individual and group reservations, maintain reservation system integrity, support upselling initiatives, and coordinate closely with Front Office, Sales, Revenue Management, Concierge, Finance, and other departments to deliver a seamless guest experience.
Key Responsibilities
• Process and confirm room reservations received by phone, email, website, GDS, travel agents, and other distribution channels.
• Accurately enter, modify, and cancel reservations in Opera PMS, TARS, and related reservation systems.
• Ensure all reservations are booked according to hotel policies, rate structures, and availability.
• Verify booking details, room allocations, packages, and special arrangements prior to guest arrival.
• Manage waitlists and follow up on tentative bookings.
• Respond to guest and travel trade inquiries promptly and professionally.
• Provide accurate information regarding accommodation, dining experiences, activities, transfers, conservancy fees, and resort facilities.
• Anticipate guest needs and coordinate special requests, including VIP arrivals, honeymoon arrangements, birthdays, anniversaries, and accessibility requirements.
• Resolve reservation-related concerns efficiently while maintaining guest satisfaction.
• Promote upselling opportunities to maximize room revenue and enhance the guest experience.
• Recommend room upgrades, dining experiences, spa treatments, golf packages, and other resort activities.
• Support the achievement of occupancy, ADR, and revenue targets.
• Maintain rate integrity and ensure correct application of market segments, package inclusions, and promotional offers.
• Ensure all reservations are supported by the required deposits, guarantees, and payment documentation.
• Maintain accurate guest profiles and reservation records.
• Prepare and update rooming lists for groups and events.
• Coordinate with Sales, Front Office, Concierge, Housekeeping, and Finance to ensure smooth arrival and departure experiences.
• Monitor daily arrival, departure, and occupancy reports as required.
• Follow Fairmont and Accor reservation standards, policies, and procedures.
• Ensure confidentiality and protection of guest information.
• Adhere to health, safety, and security regulations.
• Maintain professional communication and uphold the Fairmont luxury service culture at all times.
• Diploma or Degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• Minimum 1-2 years' experience in hotel reservations, front office operations, or customer service within a luxury hospitality environment preferred.
• Experience with Opera PMS, TARS, GDS, or other hotel reservation systems is an advantage.
• Working knowledge of hotel systems such as OPERA and POS systems.
• Strong understanding of hotel revenue cycles, internal controls, and auditing procedures.
• Excellent analytical, problem-solving, and reconciliation skills.
• High level of integrity, accuracy, and attention to detail.
• Proficient in Microsoft Excel and other financial reporting tools.
• Ability to work independently, meet deadlines, and maintain confidentiality.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.
The Reservation Agent is responsible for providing exceptional guest service while maximizing room revenue through the accurate handling of reservations, inquiries, and guest requests. The role serves as a key ambassador of Fairmont Mount Kenya Safari Club, ensuring every guest interaction reflects the luxury standards of Fairmont Hotels & Resorts and Accor.
The Reservation Agent will manage individual and group reservations, maintain reservation system integrity, support upselling initiatives, and coordinate closely with Front Office, Sales, Revenue Management, Concierge, Finance, and other departments to deliver a seamless guest experience.
Key Responsibilities
• Process and confirm room reservations received by phone, email, website, GDS, travel agents, and other distribution channels.
• Accurately enter, modify, and cancel reservations in Opera PMS, TARS, and related reservation systems.
• Ensure all reservations are booked according to hotel policies, rate structures, and availability.
• Verify booking details, room allocations, packages, and special arrangements prior to guest arrival.
• Manage waitlists and follow up on tentative bookings.
• Respond to guest and travel trade inquiries promptly and professionally.
• Provide accurate information regarding accommodation, dining experiences, activities, transfers, conservancy fees, and resort facilities.
• Anticipate guest needs and coordinate special requests, including VIP arrivals, honeymoon arrangements, birthdays, anniversaries, and accessibility requirements.
• Resolve reservation-related concerns efficiently while maintaining guest satisfaction.
• Promote upselling opportunities to maximize room revenue and enhance the guest experience.
• Recommend room upgrades, dining experiences, spa treatments, golf packages, and other resort activities.
• Support the achievement of occupancy, ADR, and revenue targets.
• Maintain rate integrity and ensure correct application of market segments, package inclusions, and promotional offers.
• Ensure all reservations are supported by the required deposits, guarantees, and payment documentation.
• Maintain accurate guest profiles and reservation records.
• Prepare and update rooming lists for groups and events.
• Coordinate with Sales, Front Office, Concierge, Housekeeping, and Finance to ensure smooth arrival and departure experiences.
• Monitor daily arrival, departure, and occupancy reports as required.
• Follow Fairmont and Accor reservation standards, policies, and procedures.
• Ensure confidentiality and protection of guest information.
• Adhere to health, safety, and security regulations.
• Maintain professional communication and uphold the Fairmont luxury service culture at all times.
• Diploma or Degree in Hospitality Management, Tourism Management, Business Administration, or a related field.
• Minimum 1-2 years' experience in hotel reservations, front office operations, or customer service within a luxury hospitality environment preferred.
• Experience with Opera PMS, TARS, GDS, or other hotel reservation systems is an advantage.
• Working knowledge of hotel systems such as OPERA and POS systems.
• Strong understanding of hotel revenue cycles, internal controls, and auditing procedures.
• Excellent analytical, problem-solving, and reconciliation skills.
• High level of integrity, accuracy, and attention to detail.
• Proficient in Microsoft Excel and other financial reporting tools.
• Ability to work independently, meet deadlines, and maintain confidentiality.
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.