Relationship Manager, Kapsowar Branch

With 75 years of experience, our focus is on helping the most vulnerable children overcome poverty and experience fullness of life. We help children of all backgrounds, even in the most dangerous places, inspired by our Christian faith.

Come join our 31,000+ staff working in nearly 100 countries and share the joy of transforming vulnerable children’s life stories!

Employee Contract Type:
Local - Fixed Term Employee (Fixed Term)
Job Description:
Overview
VisionFund Kenya is a dynamic financial services company and a key investment of World Vision Kenya, committed to fostering sustainable financial inclusion. Learn more at www.visionfundkenya.co.ke .

The Branch manager shall take the leadership role at the Branch and mentor the Branch staff towards the achievement of VFK’s Mission, Vision, and Strategic Objectives. Ensure the Branch attains high standards of Customer Service and customer Retention and excellent compliance with internal and local regulations. Develop and maintain critical relationships at the Branch to enhance business Development. Be a marketing champion for the products and services of VisionFund Kenya MFI within the area coverage.
Key responsibilities and weighting (tasks & outputs)
Credit Risk & Operational Compliance
• Implements policies, procedures, and internal controls at the branch
• Oversee accurate client assessments, credit appraisals, and loan approvals.
• Conduct regular credit committee meetings and loan quality reviews.
• Monitor field activities, delinquency trends, and enforce early recovery strategies.
• Ensure adherence to regulatory and institutional policies including Know Your Customer (KYC), Anti-Money Laundering (AML), and data privacy.
• Prepare for internal and external audits; close 85% of issues within 90 days

Branch staff Supervision &Development
• Planning the Branch staffing and Evaluating existing staff in accordance with management decisions/directions;
• Ensures that the branch staff maintains very high morale, and identifies capacity building/training needs.
• Undertakes periodic performance appraisals and staff development plans.
• Conduct regular coaching, performance reviews, and productivity assessments for staff.
• Identify and mentor at least one high-potential team member per year.
• Implement action plans from “Our Voice” staff engagement surveys.
• Support staff wellness, disciplinary procedures, and HR compliance.
• Achieve staff retention rate of 90% or higher.

Financial Performance & Growth
• Achieve branch disbursement, client acquisition, collection, and profitability targets.
• Maintain Portfolio at Risk (PAR > 1 day) below 5% and ensure write-offs are minimized.
• Lead local business development initiatives, including marketing and community outreach.
• Promote financial inclusion by growing new clients and retaining at least 90% of existing ones.
• Ensure timely turnaround for loan applications and approvals to maintain efficiency.

Digital Tools Utilization
• Ensure full usage of the core banking system, digital field applications, and MIS platforms.
• Monitor loan origination, disbursement, and collections through system dashboards.
• Train staff and clients on using digital channels to enhance efficiency and access.

• Branch efficiency and awareness of digital platforms

5. Planning
• Develop the branch business plan and annual work plans and submit the plan for further deliberations at the wider Operations team
• Proposes adjustments to the branch business plan and initiates proactive approaches for branch growth.
• Maintain strong relationships with clients, local leaders, faith institutions, and strategic partners.
• Support implementation of partnerships and ensure compliance with MOU deliverables.
• Represent the branch in community events and institutional forums as required.
Sales &Marketing
• Submit timely and accurate weekly, monthly, and quarterly branch reports.
• Monitor market trends and provide intelligence on customer behavior, competition, and product relevance
• “Champions” the branch expansion in new markets within the branch’s area of coverage;
• Implements a customer-driven branch approach
• Proposing and facilitating market research and survey activities
• Sales Empowerment to branch staff.
Customer Experience & Responsible Lending, Reporting and communication

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• Uphold client protection principles and Safeguarding Protocols in all client interactions.
• Organize and oversee client trainings in financial literacy and responsible borrowing.
• Implement Empowered Worldview (EWV) and group engagement sessions to build loyalty and impact
• Works with other management members of VisionFund Kenya MFI;
• Requests and submits readily performance and financial reports
• Attends monthly Relationship Managers meetings, engages in team problem-solving, and works together on overlapping tasks.
• Provides backup support to the other branches and head office as needed
• Communicate with staff on organizational changes
8. And any other duties that the Regional Manager may assign from time to time

Qualifications & Competencies

• Diploma or degree in Finance, Business Administration, Economics, or related field.

• Minimum 3 years’ experience in microfinance or retail banking operations.

• Strong leadership, coaching, and team-building experience.

• Excellent communication, organizational and reporting skills.

• Sound knowledge of credit operations, compliance, and financial services.

• Experience in managing fraud prevention, audit compliance, and internal controls.

• Ability to manage change, drive innovation, and navigate challenges with resilience.

• Tech-savvy and open to digital transformation initiatives.

• Demonstrated commitment to ethical leadership, integrity, and inclusion.

Other Competencies/Attributes:

• Must be a committed Christian, able to stand above denominational diversities.

• Attend and participate in the leadership of daily devotions.

• Perform other duties as required by the board or the owners.

Application Instructions
The care and protection of children and vulnerable adults is our top priority. We take our responsibility to protect those we work with seriously. We have extensive Child and Adult Safeguarding policies and protocols in place to safeguard children and the communities we serve. We condemn all forms of exploitation or abuse of children or adults and have a zero-tolerance policy for incidents of violence, especially against children.
All candidates must be professing and practicing Christians whose conduct and depth of character are governed by personal Christian convictions. Interested and suitably qualified individuals should forward their applications, attaching copies of their academic and professional certificates, detailed CV indicating work experience, daytime contact, and addresses of 3 professionally relevant referees to reach on or before Saturday 17th October 2026.

Important Notices:
The CV must be in PDF format, and all the attachments scanned into one PDF document.
VisionFund Kenya is a registered Data processor and controller, by submitting your application you consent to using your Data for recruitment purposes.

VisionFund Kenya is an Equal Opportunity Employer. We do not require payment during the recruitment process.

Applicant Types Accepted:
Local Applicants Only