From the employer's hiring system · Verified employer
Relationship Manager, Diaspora Banking
KCB Group
Job at a glance
- Employer
- KCB Group
- Position
- Relationship Manager, Diaspora Banking
- Location
- Kenya
- Job type
- Full-time
- Experience
- 5+ years total; specific breakdown required
- Education
- Bachelor's degree in any field
- Salary
- Not stated in the advert
- Application deadline
- 13 November 2026
- Posted on VacancyKE
- 30 October 2026
VacancyKE summary
KCB Group is hiring a Relationship Manager for its Diaspora Banking unit in Kenya. You will drive market share growth, manage customer portfolios, and ensure strict compliance with banking regulations.
What stands out about this opportunity
- Credit risk exposure must remain below 5%
- Includes training internal staff on diaspora products
- Requires adherence to AML, CFT, and KYC procedures
Key responsibilities
- Grow diaspora market share by executing sales plans to increase customers, liabilities, and earnings.
- Maintain strong customer relationships to boost retention and wallet share within your portfolio.
- Plan and execute international campaigns and presentations to recruit high-potential customers.
- Develop strategies to retain and grow strategic partnerships in the diaspora market.
- Analyze competitor intelligence and global trends to support innovative product development.
- Deliver quality service to meet agreed diaspora customer service levels.
- Train bank staff on diaspora products to enhance knowledge and increase uptake.
- Build a quality asset portfolio while keeping credit risk exposure below 5%.
Who should apply?
This role suits experienced bankers with at least five years in sales, credit, or operations who understand diaspora markets and regulatory compliance.
Key requirements
- Bachelor's degree in any field
- 5+ years total experience
- 2+ years in Sales
- 1+ year in Credit
- 1+ year in Banking Ops
- 2+ years in CRM
Nice to have
- ACCA professional qualification.
- Master's Degree in International Business.
How to apply
Official source: From the employer's hiring system · eoin.fa.em3.oraclecloud.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by KCB Group on eoin.fa.em3.oraclecloud.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
KEY RESPONSIBILITIES:
• To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services
• To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share
• Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.
• Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market
• Analyze market intelligence across competitors, global markets and champion development of innovative products.
• To ensure quality service delivery to Diaspora customers to achieve agreed service levels
• Create brand internalization through training programs and support to the bank staff and sales team to enhance product knowledge of the diaspora products with an aim of increasing product uptake
• Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure (below 5%)
• Prepare and maintain appropriate management reports
• Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
• Academic & Professional
Particulars Detail Specific Field or Qualification Need Type [4]
Education Bachelors Degree Any field RQ
Professional Qualifications ACCA AA
Masters Degree International Business AA
2. Experience
Total Minimum No of Years’ Experience Required 5
Detail Minimum No of Years Need Type [5]
Experience Area - Sales 2 ES
Experience Area - Credit 1 ES
Experience Area - Banking Ops 1 ES
Experience Area – Customer Relationship Management 2 ES
• To grow market share for the diaspora segment by building and maintaining an effective sales plan for an increased customer base, liabilities, earnings and usage of diaspora bank products and services
• To ensure the customer relationships are well maintained for the designated portfolio as a retention strategy and increased wallet share
• Plan, manage and execute campaigns in international markets with high customer potential for recruitment and articulate Bank’s focus with targeted presentations.
• Develop appropriate plans and execute the same to retain and grow the bank’s strategic partnerships within the diaspora market
• Analyze market intelligence across competitors, global markets and champion development of innovative products.
• To ensure quality service delivery to Diaspora customers to achieve agreed service levels
• Create brand internalization through training programs and support to the bank staff and sales team to enhance product knowledge of the diaspora products with an aim of increasing product uptake
• Build a quality diaspora asset portfolio as per set targets and maintain portfolio quality within acceptable credit risk exposure (below 5%)
• Prepare and maintain appropriate management reports
• Enterprise-wide Risk Management; -Adherence to Standard Operating Procedures (SOPS), Anti-Money Laundering (AML), Credit policy prudential guidelines, combating the Financing of Terrorism (CFT) and Know Your Customer (KYC) procedures to mitigate against losses, frauds, forgeries, and regulatory penalties’.
MINIMUM POSITION QUALIFICATION REQUIREMENTS
• Academic & Professional
Particulars Detail Specific Field or Qualification Need Type [4]
Education Bachelors Degree Any field RQ
Professional Qualifications ACCA AA
Masters Degree International Business AA
2. Experience
Total Minimum No of Years’ Experience Required 5
Detail Minimum No of Years Need Type [5]
Experience Area - Sales 2 ES
Experience Area - Credit 1 ES
Experience Area - Banking Ops 1 ES
Experience Area – Customer Relationship Management 2 ES