From the employer's hiring system · Verified employer
Regional Relationship Manager - Biashara Banking (North-Eastern Region)
Equity Bank
Job at a glance
- Employer
- Equity Bank
- Position
- Regional Relationship Manager - Biashara Banking (North-Eastern Region)
- Location
- Kenya
- Possible duty stations
- North-Eastern Region
- Experience
- 6+ years as Relationship Supervisor
- Education
- Business-related university degree
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 22 October 2026)
- Posted on VacancyKE
- 5 October 2026
VacancyKE summary
Equity Bank is hiring a Regional Relationship Manager for Biashara Banking in the North-Eastern Region. You will coordinate regional business strategies, ensuring goals for customer recruitment, deposit mobilisation, and asset growth are met while managing staff performance and quality.
What stands out about this opportunity
- Assistant Manager level role
- Focus on North-Eastern Region
- Requires deep microfinance expertise
What’s offered
- Role at Assistant Manager Level.
Key responsibilities
- Track daily loans originated at branch level to identify malpractices.
- Review loan disbursements and decisions made by branches daily.
- Engage staff on arrears management and query daily reports.
- Manage relationships with borrowers across the region.
- Conduct refresher training for branch staff and credit committees.
- Mentor and coach staff on bank lending processes.
- Develop sector products and manage partnerships aligned to objectives.
- Organise marketing storms and follow up on lead closures.
Who should apply?
This role suits an experienced banking professional with at least six years in biashara or microfinance relationship supervision, who excels in coaching, strategic implementation, and driving regional business growth.
Key requirements
- Business-related university degree
- 6+ years as Relationship Supervisor
- Biashara Banking experience
- Strong coaching skills
- Microfinance industry knowledge
What you should know
- The role is based in the North-Eastern Region of Kenya.
- You will report to the Regional RM Business.
- Applications must be submitted via the Equity Bank career portal.
How to apply
- Apply online through the link provided in the advert.
Official source: From the employer's hiring system · equitybank.taleo.net. VacancyKE never charges job seekers.
Original employer advertisement
Published by Equity Bank on equitybank.taleo.net. Shown for reference; the employer’s version is the official one.
The employer’s advert
Equity Bank is one of the region’s leading banks whose purpose is to transform the lives and livelihoods of the people of Africa socially and economically by availing them modern and inclusive financial services that maximize their opportunities. With a strong footprint in Kenya, Uganda, Tanzania, Rwanda, South Sudan and DRC Congo, Equity Bank is now home to over 12 million customers - the largest customer base in Africa. Currently the Bank is seeking additional talent to serve in the role outlined below.
Job Purpose:
Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved.
The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level.
Key Accountabilities:
Monitoring and Surveillance/Quality Management
• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.
Training , Mentorship and Coaching
• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes.
Growth of business
• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation.
Staff Productivity
• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.
Customer service
• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end.
Other roles include:
• Liaison with various Sector internal and external Stakeholders in the Region
• Update and advise the Segment Head - Biashara Banking on progress of business in the region.
• Any other duties as may be assigned by the line manager
Qualifications and Experience
• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.
Key Competencies and Skills
• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong coaching skills
• Strong communication, presentation, and negotiation skills
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
• Individual Leadership skills, Excellent Planning and organizing skills.
• Mature personality & Team player
• Flexibility and an ability to change focus areas when needed.
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.
• Exhibits an exceptional degree of creativity and resourcefulness.
• Guides and transfers knowledge to his/ her team.
• Excellent business relationship management skills and business closure techniques.
Job Purpose:
Reporting to the Regional RM Business, the RM- Biashara Banking has the responsibility to coordinate business at the regional level to ensure the bank strategies, goals and objectives are achieved.
The regional manager will support the business achieve its objectives on Customer Recruitment, Deposit mobilization, Growth of the asset, identifying Investment & Insurance opportunities, Quality management, Staff productivity, Training, and implementation of the segment strategy at the regional level. The role is at Assistant Manager Level.
Key Accountabilities:
Monitoring and Surveillance/Quality Management
• Track on Daily Basis Loans originated at the branch level and smoke out Malpractices.
• Sample Loans disbursed at the branch daily and review decisions made.
• Daily engagement with staff on arrears management.
• Query daily arrears report with the officers and branch.
• Relationship management of the borrowers in the region.
• Ensuring compliance of staff to Policies &Procedures.
Training , Mentorship and Coaching
• Conducting refresher training to branch staff members.
• Training Branch Credit Committee and Ensure Quality of Loans originated are in Line with Policies &Procedures.
• Enhance the Organization culture and core values among the Sector Team members.
• Handholding, mentoring and coaching the staff within the region on the bank lending processes.
Growth of business
• Participate in development of Sector Products and reviews based on market needs.
• Seek and manage Partnerships aligned to the Sector objectives.
• In charge of bringing business aggregators in the region with conjunction with various partnerships established by the bank.
• Enforcing service delivery within the stipulated SLAs.
• Organizing and Conducting marketing storms for branches.
• Follow up on closures of business leads generated from the marketing storms.
• Participate in formulation of the Sector strategy and ensures its full implementation.
Staff Productivity
• Hold weekly performance review discussions with Biashara banking officers in the region.
• Regional Sector Staff Growth and development, Talent identification and recommendation for alignment to available opportunities
• Identifying staff gaps and advise the Regional RM Business on deployment of staff to branches.
Customer service
• Enforcing service delivery within the stipulated SLAs.
• A brand ambassador of equity bank in the market.
• Partnership Engagement
• In charge of regional micro aggregators
• Supporting the Branches in onboarding the various ecosystems and owning them end to end.
Other roles include:
• Liaison with various Sector internal and external Stakeholders in the Region
• Update and advise the Segment Head - Biashara Banking on progress of business in the region.
• Any other duties as may be assigned by the line manager
Qualifications and Experience
• Business- related university degree
• At least 6 years’ experience as a Relationship Supervisor- Biashara Banking.
Key Competencies and Skills
• Excellent interpersonal skills and demonstrated conflicts resolution skills.
• Strong coaching skills
• Strong communication, presentation, and negotiation skills
• Self-Driven, an eye for detail and capacity to meet strict deadlines while working under pressure with minimal supervision.
• Individual Leadership skills, Excellent Planning and organizing skills.
• Mature personality & Team player
• Flexibility and an ability to change focus areas when needed.
• Self-motivated and a self-starter
• Excellent understanding of micro finance industry practices.
• Exhibits an exceptional degree of creativity and resourcefulness.
• Guides and transfers knowledge to his/ her team.
• Excellent business relationship management skills and business closure techniques.