From the employer's hiring system · Verified employer
Public Area Supervisor
Fairmont Mount Kenya Safari Club (Accor)
Job at a glance
- Employer
- Fairmont Mount Kenya Safari Club (Accor)
- Position
- Public Area Supervisor
- Location
- Nanyuki, Laikipia County, Kenya
- Job type
- Full-time
- Experience
- 2–3 years in housekeeping operations
- Education
- Diploma or Degree in relevant field
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 14 November 2026)
- Posted on VacancyKE
- 28 October 2026
VacancyKE summary
Fairmont Mount Kenya is hiring a Public Area Supervisor in Nanyuki to oversee cleanliness and presentation of hotel public spaces. You will manage staff schedules, conduct inspections, and ensure high standards of hygiene and guest satisfaction.
What stands out about this opportunity
- Based at a top-ranked luxury safari resort
- Global employee benefits via Accor network
- Involvement in wildlife conservation initiatives
What’s offered
- Employee benefit card with discounted rates in Accor hotels worldwide.
- Access to learning programs through Accor Academies.
- Opportunities for career growth within the property and globally.
- Participation in Corporate Social Responsibility activities, including Mountain Bongo rehabilitation efforts.
Key responsibilities
- Supervise daily cleaning of lobbies, washrooms, corridors, restaurants, meeting rooms, entrances, spa, gym, and kids club.
- Conduct regular inspections to maintain cleanliness standards and ensure areas are guest-ready.
- Assign duties, monitor staff performance, and prepare daily work schedules.
- Coordinate deep-cleaning schedules for carpets, upholstery, walls, windows, and hard floors.
- Train, coach, and motivate public area attendants on housekeeping SOPs and grooming standards.
- Monitor chemical usage, storage, and inventory of supplies; report damaged equipment.
- Ensure compliance with safety, sanitation, and key control procedures; report hazards promptly.
- Respond to guest requests and complaints regarding cleanliness; collaborate with other departments.
Who should apply?
This role suits an organized hospitality professional with 2–3 years of housekeeping experience who excels in supervising teams and maintaining luxury standards.
Key requirements
- Diploma/Degree in Hospitality/Business Admin
- 2–3 years housekeeping experience
- Microsoft Office proficiency
- Strong organizational skills
Nice to have
- Experience in a luxury hotel environment.
What you should know
- The role is based at Fairmont Mount Kenya in Nanyuki, Laikipia County.
- Applications are submitted via the Accor SmartRecruiters portal.
How to apply
Official source: From the employer's hiring system · jobs.smartrecruiters.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by Fairmont Mount Kenya Safari Club (Accor) on jobs.smartrecruiters.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
Fairmont Mount Kenya has been consistently ranked among the world’s finest, earning a spot on the 2024 Travel + Leisure 500 list and being recognized as one of the top destinations in Africa. It has also been featured by Condé Nast Traveler as one of Africa’s top destinations. In addition, the hotel has been honored as Africa’s Leading Hotel by the World Travel Awards for the Fifth consecutive year, most recently in 2026.
To supervise and coordinate the cleaning, maintenance, and presentation of all public areas of the hotel, ensuring the highest standards of cleanliness, safety, and guest satisfaction are consistently achieved.
Operational Responsibilities
• Supervise daily cleaning activities in all public areas, including:
• Lobby and reception areas
• Public guest washrooms
• Corridors and staircases
• Restaurants and bars
• Meeting rooms and banquet areas
• Entrances and exterior walkways
• Spa, Gym and Kids Club
• Conduct regular inspections to ensure cleanliness standards are maintained.
• Assign duties and monitor staff performance throughout the shift.
• Coordinate deep-cleaning schedules for carpets, upholstery, walls, windows, and hard floors.
• Ensure public areas are always guest-ready and presentable.
• Follow up on all maintenance issues and report defects promptly.
• Monitor and maintain cleanliness during conferences, meetings, and special events.
Staff Supervision
• Prepare daily work schedules and assignments.
• Train, coach, and motivate public area attendants.
• Ensure all team members comply with housekeeping SOPs.
• Monitor grooming standards and departmental appearance.
• Conduct on-the-job training and performance follow-up.
Inventory & Equipment Control
• Monitor usage of cleaning chemicals and supplies.
• Ensure proper handling and storage of chemicals according to safety guidelines.
• Maintain inventory of public area supplies and equipment.
• Report damaged or missing equipment immediately.
• Assist in controlling departmental expenses.
Health, Safety & Security
• Ensure compliance with hotel safety and sanitation standards.
• Maintain safe working practices at all times.
• Ensure wet-floor signage and other safety measures are in place.
• Report accidents, incidents, and hazards promptly.
• Ensure proper key control and security procedures are followed.
Guest Service
• Consistently provide professional, friendly, and engaging service.
• Respond promptly to guest requests and concerns.
• Handle guest complaints relating to cleanliness professionally and efficiently.
• Work closely with Front Office, Engineering, Security, and Food & Beverage departments to enhance guest satisfaction.
• Diploma or Degree in Business Administration, Hospitality Management, or related field
• At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment
• Experience in a luxury hotel environment is an added advantage.
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.
To supervise and coordinate the cleaning, maintenance, and presentation of all public areas of the hotel, ensuring the highest standards of cleanliness, safety, and guest satisfaction are consistently achieved.
Operational Responsibilities
• Supervise daily cleaning activities in all public areas, including:
• Lobby and reception areas
• Public guest washrooms
• Corridors and staircases
• Restaurants and bars
• Meeting rooms and banquet areas
• Entrances and exterior walkways
• Spa, Gym and Kids Club
• Conduct regular inspections to ensure cleanliness standards are maintained.
• Assign duties and monitor staff performance throughout the shift.
• Coordinate deep-cleaning schedules for carpets, upholstery, walls, windows, and hard floors.
• Ensure public areas are always guest-ready and presentable.
• Follow up on all maintenance issues and report defects promptly.
• Monitor and maintain cleanliness during conferences, meetings, and special events.
Staff Supervision
• Prepare daily work schedules and assignments.
• Train, coach, and motivate public area attendants.
• Ensure all team members comply with housekeeping SOPs.
• Monitor grooming standards and departmental appearance.
• Conduct on-the-job training and performance follow-up.
Inventory & Equipment Control
• Monitor usage of cleaning chemicals and supplies.
• Ensure proper handling and storage of chemicals according to safety guidelines.
• Maintain inventory of public area supplies and equipment.
• Report damaged or missing equipment immediately.
• Assist in controlling departmental expenses.
Health, Safety & Security
• Ensure compliance with hotel safety and sanitation standards.
• Maintain safe working practices at all times.
• Ensure wet-floor signage and other safety measures are in place.
• Report accidents, incidents, and hazards promptly.
• Ensure proper key control and security procedures are followed.
Guest Service
• Consistently provide professional, friendly, and engaging service.
• Respond promptly to guest requests and concerns.
• Handle guest complaints relating to cleanliness professionally and efficiently.
• Work closely with Front Office, Engineering, Security, and Food & Beverage departments to enhance guest satisfaction.
• Diploma or Degree in Business Administration, Hospitality Management, or related field
• At least 2–3 years’ experience in housekeeping operations, preferably in a luxury hotel environment
• Experience in a luxury hotel environment is an added advantage.
• Excellent organizational and time-management skills
• Strong written and verbal communication skills
• High attention to detail and accuracy
• Ability to multitask and work under pressure
• Advanced proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Employee benefit card offering discounted rates in Accor worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world!
• Ability to make a difference through our Corporate Social Responsibility activities.
• Be part of creating the historic story of rehabilitating and releasing the rare Mountain Bongo that was heading toward extinction.
• Working with a hotel rich in history and known for exemplary services while growing your career.
• Work and learn in a magical luxury property.