From the employer's careers page · Verified employer
Provider Relations Officer – Microinsurance
CIC Insurance Group
Job at a glance
- Employer
- CIC Insurance Group
- Position
- Provider Relations Officer – Microinsurance
- Location
- Kenya
- Experience
- 3+ years
- Education
- Diploma in Nursing
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 13 November 2026)
- Posted on VacancyKE
- 26 October 2026
VacancyKE summary
CIC Insurance Group is hiring a Provider Relations Officer for its Microinsurance division in Kenya. You will manage medical service provider networks by negotiating contracts, conducting audits, and ensuring compliance with company policies.
What stands out about this opportunity
- Deadline: 2nd November, 2026
- Internal and external applicants accepted
- Focus on microinsurance provider management
Key responsibilities
- Negotiate fees and discounts with new and existing medical service providers
- Train providers on CIC health products, processes, and underwriting rules
- Conduct impromptu audits to ensure adherence to member access and policy exclusions
- Facilitate contracting, suspension, and termination of providers based on performance
- Manage the provider network and empanel new facilities to meet client needs
- Resolve service delivery complaints and payment issues with providers
- Analyze utilization data to develop strategies containing escalating medical costs
- Document all service provider contracts and keep them updated
Who should apply?
This role suits a nursing professional with at least three years of experience who understands insurance operations and provider relations.
Key requirements
- Diploma in Nursing
- 3+ years of experience
- CV and certificates in one PDF
Nice to have
- Diploma in Insurance
What you should know
- Open to both internal and external candidates
- Applications must include CV and certificates in one PDF file (max 20 MB)
- Only shortlisted candidates will be contacted; no response by 30 November 2026 means unsuccessful
How to apply
- Apply via https://careers.cicinsurancegroup.com/
- Clearly indicate the position applied for
- Submit before close of business on 2nd November, 2026
Official source: From the employer's careers page · careers.cicinsurancegroup.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by CIC Insurance Group on careers.cicinsurancegroup.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Assistant Manager provider & Forensic Management, the role holder will contract medical service providers, acting as a link between them and CIC, and ensure that providers act within agreed terms.
Key Responsibilities:
• Negotiate fees upon contracting new service providers, on all aspects, i.e. consultation, procedures, inpatient and other costs;
• Train service providers on changes at CIC in terms of health products, changes in existing processes, new schemes on board, terminated schemes on smart and underwriting rules to enable better service to clients;
• Conduct impromptu audits of the medical service providers, to ensure all our contracted providers adhere to CIC rules and procedures regarding member access to service and policy exclusions;
• Liaise with the Sales, Underwriting care and claims teams to resolve service provider issues identified at inception of schemes;
• Facilitate the Contracting, suspension and termination of providers from the panel based on adherence to working terms and conditions.
• Negotiate for discounts with service providers and ensure the discount is earned as agreed by liaising with medical claims team and finance team.
• Proper documentation of all Service Provider contracts and ensuring that the contracts are up to date.
• Manage the provider Network and empanel new providers to meet clients’ needs in terms of service access.
• Address complaints in relation to service delivery issues, customer complaints and payment matters with the medical service providers.
• Analyze medical service provider utilization and develop appropriate strategic measures to manage and contain escalating medical cost.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
• Diploma in Nursing
• Minimum of 3 years of experience
• Diploma in Insurance is desirable.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 2 nd November, 2026 . Please note only short-listed candidates will be contacted. If you do not hear from us by 30 th November, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.
Position
Name (Required)
Enter your full names
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Enter your active email address
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Male
Female
Date of Birth (Required)
Country (Required) Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Croatia Cuba Curaçao Cyprus Czech Republic Côte d'Ivoire Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini (Swaziland) Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Réunion Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu US Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Åland Islands
Profesional Qualifications (Required) Qualification
Institution
Status
Year
Add Remove
Education (Highest Level Only) (Required) Certificate
Institution
Status
Year
Add Remove
Work Experience(starting with the latest) (Required) Employer
Position
Start Date
End Date
Add Remove
Relevant years of experience (Required)
Current Notice Period
Current Gross Monthly Pay
Resume/CV and Certificate (Upload in one PDF file) (Required) Accepted file types: pdf, Max. file size: 20 MB.
Data Protection YES
CIC Insurance Group will be the data controller of your personal data. All data submitted by you will be held securely, will not be passed to 3rd parties (unless required by law) and will not be held longer than the maximum period allowed by law years after the end of the competition for which your application was processed, without your express agreement
By ticking this box, you confirm your agreement to the above YES/ NO
DECLARATION I hereby certify that to the best of my knowledge the details given in this form are correct. I understand that in the event of being offered employment with CIC Insurance Group, any proven falsification or concealment of any material fact in respect of my application may lead to CIC Insurance group withdrawing the offer of employment if employment has not commenced or disciplinary action and dismissal if employment has commenced
By ticking this box, you confirm your agreement to the above
Submit
.
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Assistant Manager provider & Forensic Management, the role holder will contract medical service providers, acting as a link between them and CIC, and ensure that providers act within agreed terms.
Key Responsibilities:
• Negotiate fees upon contracting new service providers, on all aspects, i.e. consultation, procedures, inpatient and other costs;
• Train service providers on changes at CIC in terms of health products, changes in existing processes, new schemes on board, terminated schemes on smart and underwriting rules to enable better service to clients;
• Conduct impromptu audits of the medical service providers, to ensure all our contracted providers adhere to CIC rules and procedures regarding member access to service and policy exclusions;
• Liaise with the Sales, Underwriting care and claims teams to resolve service provider issues identified at inception of schemes;
• Facilitate the Contracting, suspension and termination of providers from the panel based on adherence to working terms and conditions.
• Negotiate for discounts with service providers and ensure the discount is earned as agreed by liaising with medical claims team and finance team.
• Proper documentation of all Service Provider contracts and ensuring that the contracts are up to date.
• Manage the provider Network and empanel new providers to meet clients’ needs in terms of service access.
• Address complaints in relation to service delivery issues, customer complaints and payment matters with the medical service providers.
• Analyze medical service provider utilization and develop appropriate strategic measures to manage and contain escalating medical cost.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
• Diploma in Nursing
• Minimum of 3 years of experience
• Diploma in Insurance is desirable.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 2 nd November, 2026 . Please note only short-listed candidates will be contacted. If you do not hear from us by 30 th November, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.
Position
Name (Required)
Enter your full names
Email (Required)
Enter your active email address
Phone (Required)
Enter your active mobile number
Gender
Male
Female
Date of Birth (Required)
Country (Required) Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Croatia Cuba Curaçao Cyprus Czech Republic Côte d'Ivoire Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini (Swaziland) Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Réunion Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu US Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Åland Islands
Profesional Qualifications (Required) Qualification
Institution
Status
Year
Add Remove
Education (Highest Level Only) (Required) Certificate
Institution
Status
Year
Add Remove
Work Experience(starting with the latest) (Required) Employer
Position
Start Date
End Date
Add Remove
Relevant years of experience (Required)
Current Notice Period
Current Gross Monthly Pay
Resume/CV and Certificate (Upload in one PDF file) (Required) Accepted file types: pdf, Max. file size: 20 MB.
Data Protection YES
CIC Insurance Group will be the data controller of your personal data. All data submitted by you will be held securely, will not be passed to 3rd parties (unless required by law) and will not be held longer than the maximum period allowed by law years after the end of the competition for which your application was processed, without your express agreement
By ticking this box, you confirm your agreement to the above YES/ NO
DECLARATION I hereby certify that to the best of my knowledge the details given in this form are correct. I understand that in the event of being offered employment with CIC Insurance Group, any proven falsification or concealment of any material fact in respect of my application may lead to CIC Insurance group withdrawing the offer of employment if employment has not commenced or disciplinary action and dismissal if employment has commenced
By ticking this box, you confirm your agreement to the above
Submit
.