From the employer's hiring system · Verified employer
Pensions Operations Officer
Britam
Job at a glance
- Employer
- Britam
- Position
- Pensions Operations Officer
- Location
- Nairobi, Kenya
- Possible duty stations
- Nairobi
- Experience
- 4+ years in pensions; 2+ years in payment processing
- Education
- Bachelor’s degree in business-related field
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 6 November 2026)
- Posted on VacancyKE
- 19 October 2026
VacancyKE summary
Britam is hiring a Pensions Operations Officer in Nairobi to process pension claims and benefits. You will handle payment reconciliations, liaise with service providers, and ensure regulatory compliance for scheme expenses.
What stands out about this opportunity
- Focus on pension claim processing and reconciliation
- Requires liaison with multiple external service providers
- Involves preparation of regulatory and financial reports
Key responsibilities
- Update and reconcile daily/monthly pension payment transactions
- Manage suspense accounts for all pension payments
- Liaise with custodians, finance, and investment managers on benefit timelines
- Perform end-of-month bank and General Ledger reconciliations
- Process scheme expenses like RBA levies, taxes, and trustee allowances
- Execute payment transactions via administration systems and other channels
- Capture accurate bank details during payment processing
- Respond to internal/external inquiries on benefits, claims, and payroll
Who should apply?
This role suits a mid-career professional with specific expertise in pension operations and advanced Excel skills, seeking a technical position in the financial services sector.
Key requirements
- Bachelor’s degree in business field
- Advanced Excel reporting skills
- 4+ years pensions experience
- 2+ years payment processing experience
- Knowledge of pension regulations
- Claims assessment competence
What you should know
- Role involves approving payments as per defined matrix
- Prepare quarterly returns and annuity/income drawdown reports
- Resolve CRM requests within Turnaround Times (TATs)
- Applications are submitted via Britam's career portal
How to apply
Official source: From the employer's hiring system · britam.taleo.net. VacancyKE never charges job seekers.
Original employer advertisement
Published by Britam on britam.taleo.net. Shown for reference; the employer’s version is the official one.
The employer’s advert
Job Purpose:
Assist in processing and payment of pension claims and benefits. Approval of payments on assignment by the Team Leader.
Key Responsibilities:
1. Updating and reconciling all pension payment transactions on a daily and monthly basis. Suspense management
in all pension payment accounts.
2. Constantly liaising with service providers such as scheme custodians, Finance department and investment
managers to ensure that set timelines are achieved in relation to compensation of member benefits.
3. Perform end-of-month bank and GL reconciliations and have all owned accounts approved.
4. Processing payment of all scheme expenses within the agreed timelines (RBA levy, Instalment taxes, Trustee
Allowances)
5. Process payment transactions on the Administration system and through any other channel.
6. Preparation of Quarterly Returns of payments and other regulatory returns.
7. Capture accurate bank details at the point of processing payments in the system or through any other channel.
8. Respond to both internal and external pension payment inquiries concerning benefits, claims process,
commission, payroll services, and the filing/completion of proper forms.
9. Preparation of monthly/quarterly and yearly annuity, Income drawdown, and DA reports.
10. Record all pension payment transactions and maintain accurate payment registers.
11. Processing of payrolls for annuities/Income drawdown and commissions for all intermediaries by the due date.
12. Approval of payments as per the defined approval matrix.
13. CRM requests resolutions as per TATs.
14. Perform any other duties as may be assigned from time to time.
Knowledge, Experience and Qualifications required and Essential Competencies - External
1. Bachelor’s degree in a business-related field
2. Advanced Excel reporting – Well versed
3. At least two years of experience in pension payment processing; 4 years relevant experience in the pensions.
Technical/ Functional competencies:
1. Pension Regulatory Requirements
2. Claims Assessments
3. Ability to compute Benefits
Assist in processing and payment of pension claims and benefits. Approval of payments on assignment by the Team Leader.
Key Responsibilities:
1. Updating and reconciling all pension payment transactions on a daily and monthly basis. Suspense management
in all pension payment accounts.
2. Constantly liaising with service providers such as scheme custodians, Finance department and investment
managers to ensure that set timelines are achieved in relation to compensation of member benefits.
3. Perform end-of-month bank and GL reconciliations and have all owned accounts approved.
4. Processing payment of all scheme expenses within the agreed timelines (RBA levy, Instalment taxes, Trustee
Allowances)
5. Process payment transactions on the Administration system and through any other channel.
6. Preparation of Quarterly Returns of payments and other regulatory returns.
7. Capture accurate bank details at the point of processing payments in the system or through any other channel.
8. Respond to both internal and external pension payment inquiries concerning benefits, claims process,
commission, payroll services, and the filing/completion of proper forms.
9. Preparation of monthly/quarterly and yearly annuity, Income drawdown, and DA reports.
10. Record all pension payment transactions and maintain accurate payment registers.
11. Processing of payrolls for annuities/Income drawdown and commissions for all intermediaries by the due date.
12. Approval of payments as per the defined approval matrix.
13. CRM requests resolutions as per TATs.
14. Perform any other duties as may be assigned from time to time.
Knowledge, Experience and Qualifications required and Essential Competencies - External
1. Bachelor’s degree in a business-related field
2. Advanced Excel reporting – Well versed
3. At least two years of experience in pension payment processing; 4 years relevant experience in the pensions.
Technical/ Functional competencies:
1. Pension Regulatory Requirements
2. Claims Assessments
3. Ability to compute Benefits