From the employer's hiring system · Verified employer
Patient Services Coordinator, Cosmetology
Aga Khan University Hospital, Nairobi
Job at a glance
- Employer
- Aga Khan University Hospital, Nairobi
- Position
- Patient Services Coordinator, Cosmetology
- Location
- Nairobi, Kenya
- Possible duty stations
- Nairobi
- Experience
- 1 year in busy front office
- Salary
- Not stated in the advert
- Application deadline
- 23 October 2026
- Posted on VacancyKE
- 9 October 2026
VacancyKE summary
Aga Khan University Hospital, Nairobi is hiring a Patient Services Coordinator for its Outreach Division in Nairobi. You will manage front desk operations, handle patient registrations and billing, and ensure efficient customer service across their medical centers.
What stands out about this opportunity
- Based in Nairobi
- Requires strict adherence to financial balancing
- Involves managing system downtime procedures
Key responsibilities
- Provide outstanding customer service to patients, public, and staff
- Ensure full coverage at the front desk at all times
- Process daily front office transactions using computer applications
- Maintain manual invoicing during system failures and update records later
- Register and admit patients accurately, including biometric registration
- Account for and balance all monies collected from patients daily
- Verify credit services for corporate employees per entitlement details
- Coordinate pre-authorizations with physicians and corporations within 24 hours
Who should apply?
This role suits individuals with strong administrative skills, cash handling proficiency, and experience in high-volume customer service environments.
Key requirements
- 1 year front office experience
- Computer proficiency
- Cash handling skills
- Service-oriented background
Nice to have
- Diploma in Medical Records
What you should know
- The role is based in Nairobi, Kenya
- Part of the Aga Khan University Hospital Outreach Division
How to apply
Official source: From the employer's hiring system · aku.taleo.net. VacancyKE never charges job seekers.
Original employer advertisement
Published by Aga Khan University Hospital, Nairobi on aku.taleo.net. Shown for reference; the employer’s version is the official one.
The employer’s advert
Introduction:
Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.
The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 54 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to qualified medical officers, highly-experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as radiology and sonography services. There is high expectation for staff to provide high quality professional services.
Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.
Responsibilities:
• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously
• Consistently provide full coverage at all times at the front desk
• Apply all functional computer applications to process daily front office transactions at compliance level standards
• Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure
• Register and admit patient’s accurately
• Beware of the down time and data protection procedure in the event of a system failure
• Account for and balance all monies collected from patients on daily basis
• Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
• Ensure accurate billing and data entry of patients
• Ensure patient biometric registration is done
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
• Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care
• Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.
Requirements:
• Diploma in Medical Records will be an added advantage
• 1 years working in a busy front office preferably in a service oriented industry
• Proficient in computers
• Proficient in handling, counting and recording cash & cash transactions
Aga Khan University Hospital, Nairobi (AKUH, N) is a private not-for-profit teaching hospital that provides tertiary and secondary level healthcare services. It is one of the hospitals in East Africa accredited by the Joint Commission International from USA. The University Hospital has been providing high quality care for the people of East Africa and beyond for over 60 years.
The Aga Khan University Hospital, Nairobi Outreach Division is a rapidly growing network of 54 medical centers spread over East Africa. These medical centers feature three to five consulting rooms with a practice that is home to qualified medical officers, highly-experienced nurses and constant reception cover. The clinics offer an on-site pharmacy and laboratory as well as radiology and sonography services. There is high expectation for staff to provide high quality professional services.
Applications are invited from qualified candidates for the above position based in Nairobi, Kenya.
Responsibilities:
• Provide outstanding customer services to patients, public and AKU staff and ensure inquiries and complaints to the department are addressed expeditiously
• Consistently provide full coverage at all times at the front desk
• Apply all functional computer applications to process daily front office transactions at compliance level standards
• Maintain a manual invoice and receipt process in the event of a computer system malfunction and upon resumption of computer system. Update data and records in the computer system. To know the down time and data protection procedure in the event of a system failure
• Register and admit patient’s accurately
• Beware of the down time and data protection procedure in the event of a system failure
• Account for and balance all monies collected from patients on daily basis
• Verify and confirm credit services that are applicable to corporate employees as per the account entitlement details
• In liaison with the relevant stakeholders, ensure that pre-authorizations are duly completed by the physician and sent to corporations for approval within 24hours
• Ensure accurate billing and data entry of patients
• Ensure patient biometric registration is done
• Assist other patient services staff when the need arises in order to foster overall efficiency of the department and deliver timely patient care
• Answer both internal and external phone inquiries and respond appropriately. Communicate messages promptly and accurately to concerned persons in order to help in the maintenance of smooth organization of patient care
• Re-confirm and update the contact details of patients. In addition, ensure realistic appointments are booked and rescheduling is done on timely basis.
Requirements:
• Diploma in Medical Records will be an added advantage
• 1 years working in a busy front office preferably in a service oriented industry
• Proficient in computers
• Proficient in handling, counting and recording cash & cash transactions