From the employer's hiring system · Verified employer
Operations Specialist
Delivery Hero
Job at a glance
- Employer
- Delivery Hero
- Position
- Operations Specialist
- Location
- Mombasa, Mombasa County, Kenya
- Possible duty stations
- Mombasa, Mombasa County, Kenya
- Job type
- Full-time
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 16 October 2026)
- Posted on VacancyKE
- 29 September 2026
VacancyKE summary
Delivery Hero (Glovo) is hiring an Operations Specialist in Mombasa, Kenya. You will lead and supervise Glovo Couriers, managing their recruitment, training, performance, and operational efficiency across expansion cities.
What stands out about this opportunity
- Work from home one day per week
- Remote work allowed up to 3 weeks/year
- Private health insurance included
- Based in Mombasa
What’s offered
- Top-notch private health insurance.
- Monthly Glovo credit.
- Extra time off and freedom to work from home one day a week.
- Opportunity to work from anywhere for up to three weeks a year.
- Online therapy and wellbeing benefits.
Key responsibilities
- Lead and supervise Glovo Couriers during day-to-day operations.
- Manage recruitment, training, and onboarding of new Couriers.
- Optimize Courier acquisition, retention, and overall performance.
- Analyze operational metrics to support supply chain decision-making.
- Generate daily, weekly, and monthly reports on operational status.
- Facilitate communication with the Operations Manager regarding support processes.
- Monitor regulatory compliance, insurance policies, and safety protocols.
- Manage stock and courier equipment to ensure quality delivery bags.
Who should apply?
This job suits motivated individuals with strong analytical and communication skills who enjoy mentoring others. It fits those comfortable working in a fast-paced logistics environment with intermediate English proficiency.
Key requirements
- Intermediate+ English proficiency
- Strong Excel skills
- Analytical mindset
- Problem-solving abilities
- Communication skills
- Motivation for fast growth
What you should know
- The role is based in Mombasa, Mombasa County, Kenya.
- Applications go through Delivery Hero/Glovo’s official channels.
How to apply
Official source: From the employer's hiring system · jobs.smartrecruiters.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by Delivery Hero on jobs.smartrecruiters.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
YOUR MISSION
The Supply Operations Specialist will be responsible for leading and supervising Glovo Couriers across expansion cities as they conduct day-to-day operations, managing the Couriers, and ensuring organizational effectiveness by providing leadership for the organization's operational functions.
THE JOURNEY
• Provide support to different stakeholders with administrative tasks.
• Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
• Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
• Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
• Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
• Give life to your craziest ideas and have an immediate impact thinking out of the box!
• Stock management and courier equipment ensuring quality bags on streets
WHAT YOU WILL BRING TO THE RIDE
• Communication skills and the ability to solve problems quickly
• High motivation to work in a fast-growing environment
• An analytical mindset
• Excel skills
• Enjoy teaching and adapting new employees
• Good energy and love what you do, even on bad days
• Intermediate or higher level of English proficiency
We believe driven talent deserves:
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home one day a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !
The Supply Operations Specialist will be responsible for leading and supervising Glovo Couriers across expansion cities as they conduct day-to-day operations, managing the Couriers, and ensuring organizational effectiveness by providing leadership for the organization's operational functions.
THE JOURNEY
• Provide support to different stakeholders with administrative tasks.
• Manage recruitment, training, and onboarding of Couriers. Ensure support, documentation, and readiness for brand delivery.
• Optimize acquisition (growth), retention, and performance for Couriers. Evaluate and improve processes for organizational efficiency.
• Maintenance and analysis of operational metrics and information to aid in the basic decision-making process of supply chain operational needs, including daily, weekly and monthly reports indicating full operational status concerning the flow
• Facilitate communication with the Operations Manager on support processes. Aim for high service levels and courier satisfaction.
• Advise on financial well-being and monitor regulatory compliance. Manage insurance policies and ensure safety protocols.
• Analyze daily and weekly operation metrics with a macro view of the long-term success of the city. Optimize delivery times and Courier earnings.
• Give life to your craziest ideas and have an immediate impact thinking out of the box!
• Stock management and courier equipment ensuring quality bags on streets
WHAT YOU WILL BRING TO THE RIDE
• Communication skills and the ability to solve problems quickly
• High motivation to work in a fast-growing environment
• An analytical mindset
• Excel skills
• Enjoy teaching and adapting new employees
• Good energy and love what you do, even on bad days
• Intermediate or higher level of English proficiency
We believe driven talent deserves:
• 💪 Top-notch private health insurance to keep you at your peak.
• 🍔 Monthly Glovo credit to satisfy your cravings!
• 🏖️ Extra time off, the freedom to work from home one day a week, and the opportunity to work from anywhere for up to three weeks a year!
• 🧠 Online therapy and wellbeing benefits to ensure your mental well-being.
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !
At Glovo, your success is defined by both results and behaviors. We hire for excellence in craft and for the Leadership Principles that shape how we think, decide, and collaborate. What you achieve matters and how you achieve it defines us. Together, they move the business forward and deliver great experiences. Learn more about our Leadership Principles here .
Here at Glovo, we thrive on diversity, we believe it enhances our teams, products, and culture. We know that the best ideas come from a mashup of brilliant diverse minds. This is why we are committed to providing equal opportunities to talent from all backgrounds – all genders, racial/diverse backgrounds, abilities, ages, sexual orientations and all other unique characteristics that make you YOU. We will encourage you to bring your authentic self to work, fostering an inclusive environment where everyone feels heard.
Feel free to note your pronouns in your application (e.g., she/her/hers, he/him/his, they/them/theirs, etc).
So, ready to take the wheel and make this the ride of your life?
Delve into our culture by taking a peek at our Instagram and check out our LinkedIn and website !