From the employer's careers page · Verified employer
Officer, IT Platform Support Operations
NCBA Group
Job at a glance
- Employer
- NCBA Group
- Position
- Officer, IT Platform Support Operations
- Location
- Kenya
- Salary
- Not stated in the advert
- Application deadline
- 8 November 2026
- Posted on VacancyKE
- 28 October 2026
VacancyKE summary
NCBA Group is hiring an Officer, IT Platform Support Operations to provide 1st level technical support and manage daily Close of Business activities. The role focuses on resolving incidents via ITSM tools and improving support for internal and external customers.
What stands out about this opportunity
- Focuses on 1st level IT support and Daily COB activities.
- Requires proficiency in using ITSM tools for issue resolution.
- Application deadline is 8 November 2026.
Key responsibilities
- Provide 1st level support through technical analysis and solution offering.
- Resolve issues reported or escalated via ITSM tools in place.
- Perform Daily COB (Close of Business) activities across all Core Platforms.
- Follow documented procedures for core platform operations.
- Apply incident and problem management processes to resolve incidents.
- Provide appropriate workarounds for identified problems.
- Proactively improve support for the Fintech’s internal and external customers.
Who should apply?
This role suits individuals with technical analysis skills who can manage IT support workflows and adhere to strict operational procedures within a fintech environment.
What you should know
- Applications close on 8 November 2026.
- Review NCBA Group's Recruitment Policy before applying.
How to apply
Official source: From the employer's careers page · ncbagroup.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by NCBA Group on ncbagroup.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
Country:
Kenya
Closing on:
8 November 2026
The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
View Our Recruitment Policy
Kenya
Closing on:
8 November 2026
The IT Platform Support Operations Officer role is responsible for the provision of 1st level support though technical analysis and offering solutions to issues reported or escalated via the ITSM tools in place. The role will also ensure the Daily COB (Close of Business) activities are performed across all Core Platforms as per the documented procedures.
The role applies incident and problem management processes to provide resolution to incidents or appropriate workarounds for problems while seeking to proactively and continuously improve support to the Fintech’s internal and external customers.
View Our Recruitment Policy