From the employer's hiring system · Verified employer
Housekeeping supervisor
AccorHotel
Job at a glance
- Employer
- AccorHotel
- Position
- Housekeeping supervisor
- Location
- Nairobi, Kenya
- Job type
- Full-time
- Experience
- 5+ years in housekeeping operations
- Education
- Certificate, Diploma, or Degree in Hospitality
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 1 November 2026)
- Posted on VacancyKE
- 15 October 2026
VacancyKE summary
AccorHotel is hiring a Housekeeping Supervisor in Nairobi to oversee daily operations across Pullman and Mercure brands. You will lead the team, ensure guest satisfaction, and maintain high standards of cleanliness and safety.
What stands out about this opportunity
- Oversee Pullman and Mercure brand standards
- Requires coordination with Front Office and Engineering
- International hotel brand experience preferred
Key responsibilities
- Supervise housekeeping operations for rooms, public areas, and back-of-house spaces.
- Conduct inspections to ensure cleanliness, presentation, safety, and maintenance standards.
- Lead, train, coach, and motivate housekeeping team members.
- Allocate daily assignments and monitor productivity and resource usage.
- Coordinate with Front Office and Engineering for room readiness and repairs.
- Handle guest requests, complaints, and service recovery promptly.
- Manage inventories including linen, supplies, cleaning materials, and equipment.
- Ensure compliance with health, safety, hygiene, and sustainability standards.
Who should apply?
This role suits experienced hospitality professionals with at least 5 years in housekeeping operations and prior supervisory experience in upscale hotels.
Key requirements
- Hospitality degree or diploma
- 5+ years housekeeping experience
- 2+ years supervisory experience
- Four- or five-star hotel background
- PMS software familiarity
Nice to have
- Experience working within an international hotel brand.
- Prior experience with Opera or a related system.
- Strong interpersonal and problem-solving abilities.
What you should know
- Role involves supporting the Housekeeping Manager in achieving departmental objectives.
- Assist in onboarding new colleagues and promoting professional development.
- Work closely with fellow supervisors to ensure consistent service delivery.
- Applications are submitted via the AccorHotel recruitment portal.
How to apply
Official source: From the employer's hiring system · jobs.smartrecruiters.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by AccorHotel on jobs.smartrecruiters.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
• Supervise daily housekeeping operations, ensuring guest rooms, public areas, and back-of-house spaces meet Pullman, Mercure, and Accor brand standards.
• Conduct room and area inspections, ensuring cleanliness, presentation, safety, and maintenance standards are consistently achieved.
• Lead, train, coach, and motivate housekeeping team members to deliver exceptional guest experiences.
• Allocate daily assignments, monitor productivity, and ensure efficient use of manpower and resources.
• Coordinate closely with Front Office and Engineering teams to ensure room readiness and timely resolution of maintenance issues.
• Handle guest requests, complaints, and service recovery professionally and promptly.
• Manage housekeeping inventories, including linen, guest supplies, cleaning materials, and equipment.
• Ensure compliance with health, safety, hygiene, sanitation, and environmental sustainability standards.
• Prepare and maintain housekeeping reports, lost-and-found records, and operational documentation.
• Support the Housekeeping Manager in achieving departmental objectives, quality targets, and cost-control initiatives.
• Assist in onboarding and training new colleagues while promoting continuous learning and professional development.
• Support colleagues during peak operational periods and ensure fair allocation of duties and workload distribution.
• Work closely with fellow Housekeeping Supervisors to ensure consistent service delivery, operational continuity, and effective shift handovers.
• Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 5 years' experience in Housekeeping operations within a reputable hotel environment.
• At least 2 years of supervisory experience in a four-star or five-star hotel preferred.
• Experience working within an international hotel brand is an added advantage.
• Knowledge of linen management, inventory control, and housekeeping budgeting principles.
• Familiarity with hotel Property Management Systems (PMS) and housekeeping management software.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus
• Conduct room and area inspections, ensuring cleanliness, presentation, safety, and maintenance standards are consistently achieved.
• Lead, train, coach, and motivate housekeeping team members to deliver exceptional guest experiences.
• Allocate daily assignments, monitor productivity, and ensure efficient use of manpower and resources.
• Coordinate closely with Front Office and Engineering teams to ensure room readiness and timely resolution of maintenance issues.
• Handle guest requests, complaints, and service recovery professionally and promptly.
• Manage housekeeping inventories, including linen, guest supplies, cleaning materials, and equipment.
• Ensure compliance with health, safety, hygiene, sanitation, and environmental sustainability standards.
• Prepare and maintain housekeeping reports, lost-and-found records, and operational documentation.
• Support the Housekeeping Manager in achieving departmental objectives, quality targets, and cost-control initiatives.
• Assist in onboarding and training new colleagues while promoting continuous learning and professional development.
• Support colleagues during peak operational periods and ensure fair allocation of duties and workload distribution.
• Work closely with fellow Housekeeping Supervisors to ensure consistent service delivery, operational continuity, and effective shift handovers.
• Certificate, Diploma, or Degree in Hospitality Management, Hotel Management, or a related field.
• Minimum of 5 years' experience in Housekeeping operations within a reputable hotel environment.
• At least 2 years of supervisory experience in a four-star or five-star hotel preferred.
• Experience working within an international hotel brand is an added advantage.
• Knowledge of linen management, inventory control, and housekeeping budgeting principles.
• Familiarity with hotel Property Management Systems (PMS) and housekeeping management software.
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Experience is an asset
Prior experience working with Opera or a related system
Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus