From the employer's hiring system · Verified employer
Front Office Supervisor
AccorHotel
Job at a glance
- Employer
- AccorHotel
- Position
- Front Office Supervisor
- Location
- Nairobi, Kenya
- Job type
- Full-time
- Experience
- Previous experience is an asset
- Education
- Degree or Diploma in Hospitality/Tourism
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 1 November 2026)
- Posted on VacancyKE
- 14 October 2026
VacancyKE summary
AccorHotel is hiring a Front Office Supervisor in Nairobi to oversee Reception and Business Centre operations. You will supervise daily tasks, ensure guest satisfaction, and support the Front Office Manager.
What stands out about this opportunity
- Focuses on Reception and Business Centre supervision
- Requires physical stamina for standing/walking
- Emphasises career development within Fairmont Hotels
Key responsibilities
- Supervise daily operational tasks for Reception and Business Centre
- Ensure staff are updated on hotel products and services
- Build rapport with guests and maintain strong customer relationships
- Review arrival reports and VIPs to meet special requirements
- Coordinate with other departments to prioritise guest needs
- Conduct regular training sessions on relevant skills
- Execute financial activities accurately according to policy
- Promote upsell programs to maximise brand value
Who should apply?
This role suits a hospitality professional with leadership skills and a Degree/Diploma in Hospitality or Tourism, capable of managing front office teams in a high-service environment.
Key requirements
- Hospitality or Tourism Degree/Diploma
- Team leading and management skills
- Fluent and confident in English
- Organised with attention to detail
Nice to have
- Previous experience in hospitality
- Additional national or international language proficiency
- Background in guest service orientation and training
What you should know
- Role involves constant standing and walking during shifts
- Reports directly to the Assistant Front Office Manager
How to apply
Official source: From the employer's hiring system · jobs.smartrecruiters.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by AccorHotel on jobs.smartrecruiters.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
The Front Office Supervisor provides operational support for the Reception and the Business Centre in the daily operational duties for these areas, assisting the Front Office Manager, by supervising daily operational tasks, ensuring a seamless experience for the guest in the respective areas.
Key Responsibilities
• Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Ensures that all Front Office colleagues are familiar and updated with the hotel’s products and services
• Establishes a rapport with guests and maintains good customer relationships
• Works in full cooperation with other departments to make sure the guest is of the utmost priority
• Ensures the safe running of the hotel
• Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
• Suggesting and attending regular training on updated topics and respective skill set as required by the team
• Communicate and liaise effectively with other leaders in the department and hotel
• Achieves and creates an environment that allows colleagues to achieve job fulfilment and a clear growth path for career development with Fairmont Hotels and Resorts
• Execute all tasks related to financial activities, adhering to the laid-down policy and procedures and ensuring accuracy in maintaining the records
• Maximise our brand by promoting our upsell programs
• Degree or diploma (preferred in Hospitality and/or Tourism Management)
• Previous experience is an asset
• Excellent team leading skills and team management skills
• Fluent and confident in English, additional National and International language is an asset
Skills & Attributes
• Excellent written and verbal communication, interpersonal and leadership qualities
• Strong guest service orientation and training skills background preferred
• Maintains professional and pleasant body language at all times
• Highly organized with strong attention to detail
Physical Aspects of Position:
• Constant standing and walking throughout shift
Key Responsibilities
• Reporting to the Assistant Front Office Manager, responsibilities and essential job functions include but are not limited to the following:
• Consistently offers professional, engaging and friendly service
• Ensures that all Front Office colleagues are familiar and updated with the hotel’s products and services
• Establishes a rapport with guests and maintains good customer relationships
• Works in full cooperation with other departments to make sure the guest is of the utmost priority
• Ensures the safe running of the hotel
• Reviews the arrival report and VIP’s to ensure all special requirements are met or exceeded
• Suggesting and attending regular training on updated topics and respective skill set as required by the team
• Communicate and liaise effectively with other leaders in the department and hotel
• Achieves and creates an environment that allows colleagues to achieve job fulfilment and a clear growth path for career development with Fairmont Hotels and Resorts
• Execute all tasks related to financial activities, adhering to the laid-down policy and procedures and ensuring accuracy in maintaining the records
• Maximise our brand by promoting our upsell programs
• Degree or diploma (preferred in Hospitality and/or Tourism Management)
• Previous experience is an asset
• Excellent team leading skills and team management skills
• Fluent and confident in English, additional National and International language is an asset
Skills & Attributes
• Excellent written and verbal communication, interpersonal and leadership qualities
• Strong guest service orientation and training skills background preferred
• Maintains professional and pleasant body language at all times
• Highly organized with strong attention to detail
Physical Aspects of Position:
• Constant standing and walking throughout shift