E&S and OHS Manager - Group

About Jumia :

Jumia is a leading pan-African e-commerce platform. Its mission is to improve the quality of everyday life in Africa by leveraging technology to deliver innovative, convenient and affordable online services to customers, while helping businesses grow as they use Jumia's platform to better reach and serve customers.

Jumia is built around a marketplace and supported by a proprietary logistics business [Jumia Logistics] and a digital payment and fintech platform [Jumia Pay] . With over 3,000 employees, Jumia is led by top talented leaders offering a great mix of local and international talents and is backed by very high-profile shareholders. Jumia is committed to creating a sustainable impact in Africa.

In April 2019, Jumia was the first Tech company in Africa to be listed on the New York Stock Exchange.

What you'll do:

E&S Management System and Governance

• Own the implementation, monitoring and continuous improvement of the corporate ESMS, aligned with the IFC Performance Standards and applicable national law.

• Own the group E&S policy, the standards beneath it, and the country procedures that make them work locally.

• Identify and assess environmental, social, health and safety risks for every site, activity and new project, refreshed on cycle and after any material change.

• Maintain a live register of applicable E&S and HSE law, permits and licenses for every market.

• Own the Environmental and Social Action Plan (ESAP) and the corrective action register, and drive closure to deadline.

• Set ESMS performance indicators, monitor them, and run an annual management review of ESMS effectiveness.

• Prepare E&S reporting to the Board, lenders, investors and regulators, including the annual monitoring report.

Social Risk Management

• Monitor compliance with IFC PS2 for employees and for workers engaged through agencies and contractors: terms of employment, working hours, wages, non-discrimination, freedom of association, and accommodation where provided.

• Verify that a worker grievance mechanism is in place, accessible to employed and agency workers, and that cases are tracked and closed.

• Assess the social risk of any retrenchment, and verify that it follows the PS2 requirements on alternatives, consultation and fair treatment.

• Prevent and respond to gender-based violence and harassment, together with HR.

• Assess and control the risks operations create for communities: delivery and site traffic, hazardous materials in transit and storage, and emergencies affecting neighbours.

• Oversee security arrangements against IFC PS4: screening, training, rules of engagement and conduct of security personnel.

• Check labor providers and the primary supply chain for child labor, forced labor and serious safety issues, and escalate immediately.

Stakeholder Engagement and Grievance

• Own the Stakeholder Engagement Plan: identify stakeholders per market, plan engagement, and record it.

• Own the external grievance mechanism: accessible channels, defined response times, case log, resolution and feedback to the complainant.

• Report on grievance volumes, themes and closure to Group leadership and in E&S reporting to lenders.

• Disclose E&S information to affected stakeholders as the Stakeholder Engagement Plan requires.

Occupational Health and Safety

• Control warehouse and hub hazards: manual handling, racking and storage, work at height, mechanical handling equipment, pedestrian and vehicle segregation, electrical safety, heat and noise.

• Control office hazards: workstation and display screen ergonomics, slips and trips, electrical equipment, ventilation, lighting, temperature and noise.

• Run workstation assessments for office and remote workers, and track the corrective actions.

• Assess psychosocial risk (workload, lone working, violence and harassment) together with HR, and put controls in place.

• Run individual risk assessments for pregnant and nursing workers and for workers with a disability or medical restriction, across all sites.

• Own the PPE standard, provided at no cost to the worker, with issue and replacement records.

• Operate permit to work for hot work, work at height, confined space, electrical isolation and contractor works, in operational sites and offices alike.

• Ensure first aid cover, health surveillance where the risk assessment requires it, and adequate sanitation and welfare facilities.

• Control chemicals and dangerous goods, including lithium batteries, aerosols and flammables held in the network.

Fleet and Road Safety

• Own the road safety programme for owned, leased and third-party fleets: licence checks, rider and driver training, helmet and visibility standards, journey and speed management, load security.

• Set roadworthiness and maintenance standards for vehicles and motorcycles, and verify them.

• Investigate every collision, and track collision and injury rates against distance travelled or deliveries completed.

• Set the travel safety standard for business travel between markets, including pre-travel risk checks, approved transport and hotels, and emergency contact procedures.

Fire, Emergency and Site Safety

• Maintain a fire risk assessment per site covering detection, suppression, escape routes, storage separation and fire load.

• Produce and drill site emergency response plans, and close the actions each drill generates.

• In shared or multi-tenant buildings, agree fire and evacuation arrangements with the landlord or building management, and verify them through joint drills.

• Appoint and train fire wardens and first aiders in every office, sized to headcount and floor layout.

• Verify structural integrity and life safety of leased buildings before occupation and periodically thereafter.

• Coordinate with fire, medical and civil authorities.

Contractors, Agencies and Third Parties

• Apply the same E&S and HSE standard to agency, outsourced and contractor workers as to employees.

• Pre-qualify, induct, audit and, where needed, disqualify contractors, labour providers, logistics partners and facilities providers (cleaning, catering, security, maintenance) on E&S and HSE grounds.

• Write enforceable E&S and HSE requirements into tenders, contracts and service level agreements.

Environment and Waste

• Apply IFC PS3 on resource efficiency and pollution prevention across all sites.

• Maintain a waste inventory and management plan per site, with licensed disposal contractors and complete manifests.

• Manage IT and electronic waste through licensed contractors, with disposal certificates.

• Track energy, fuel, water and generator consumption across operational sites and offices, set reduction targets, and compile emissions data for reporting.

• Prevent pollution at source: fuel storage and bunding, drainage and effluent, air emissions, noise to neighbors.

• Screen every new site, lease and operational change for environmental and social risk before commitment.

Incidents, Assurance and Capability

• Operate one incident reporting standard covering near misses, injuries, occupational illness, fires, environmental releases, collisions and security incidents.

• Lead root cause investigation on serious and high-potential incidents, and verify that corrective actions worked.

• Notify serious incidents to Group leadership, and to lenders where required, within the required period.

• Run internal audits, host external, lender and certification audits, and close findings.

• Deliver E&S and HSE induction for every new joiner, including agency and contractor staff.

• Build and lead a network of country E&S and HSE focal points covering both operational sites and offices.

• Make sure workers can raise a hazard without retaliation, and that stop work authority is understood and respected.

What you bring:

Mandatory

• Demonstrated experience implementing the IFC Performance Standards and/or IFC-aligned ESMS requirements.

• At least 5 years in E&S or HSE management, including multi-site or multi-country operations.

• Track record of managing social risk, stakeholder engagement and grievance mechanisms.

• Experience reporting to lenders, development finance institutions or investors on E&S performance.

• Degree in environmental science, engineering, occupational safety, social science or a related field.

Desirable

• NEBOSH International Diploma or equivalent.

• ISO 45001 or ISO 14001 lead auditor qualification.

• Experience in logistics, warehousing or last-mile delivery.

• Working French.

#LI-Onsite
We Offer :

• A unique experience in an entrepreneurial, yet structured environment

• A unique opportunity of having strong impact in building the African e-commerce sector

• The opportunity to become part of a highly professional and dynamic team

• An unparalleled personal and professional growth as our longer-term objective is to train the next generation of leaders

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