From the employer's careers page · Verified employer
Director, Complaints, Investigation & Legal Services
Commission on Administrative Justice (Office of the Ombudsman)
Job at a glance
- Employer
- Commission on Administrative Justice (Office of the Ombudsman)
- Position
- Director, Complaints, Investigation & Legal Services
- Location
- Head Office, Kenya
- Possible duty stations
- Head Office
- Job type
- Contract
- Contract
- Contract
- Experience
- 4+ years as Assistant Director in related field
- Education
- Bachelor's and Master's degrees in specified fields
- Salary
- Not stated in the advert
- Positions
- 1 post
- Application deadline
- 21 October 2026
- Posted on VacancyKE
- 5 October 2026
VacancyKE summary
The Commission on Administrative Justice is hiring a Director to lead complaints, investigations and legal services at its Head Office. You will coordinate strategic oversight of public sector misconduct cases, manage litigation, and implement alternative dispute resolution mechanisms.
What stands out about this opportunity
- Grade CAJ 2 position
- Contract employment basis
- Deadline 21st October 2026
- Applications via online portal only
Key responsibilities
- Develop and implement strategies for complaints, investigations and legal services
- Coordinate handling of complaints regarding abuse of power or unfair treatment in public administration
- Manage the complaints database and facilitate formal hearings and inquiries
- Advise on legal aspects of the Commission’s regulations and statutes
- Coordinate litigation matters with external advocates and enforce non-compliance issues
- Draft legal instruments based on stakeholder policy proposals
- Review guidelines on Alternative Dispute Resolution and advise on mediation mechanisms
Who should apply?
Senior public sector professionals with extensive experience in law, governance or administration who have served as an Assistant Director for at least four years.
Key requirements
- 4+ years as Assistant Director
- Bachelor's degree in specified fields
- Master's degree in specified fields
- Leadership certificate (4+ weeks)
- Professional body membership
What you should know
- Job Grade: CAJ 2
- Employment Type: Contract
- Reports to: Commission Secretary
- Duty Station: Head Office
- Application Deadline: 21st October 2026 at 5:00 p.m.
How to apply
- Apply through the CAJ e-recruitment portal at www.ombudsman.go.ke
Official source: From the employer's careers page · ombudsman.go.ke. VacancyKE never charges job seekers.
Original employer advertisement
Published by Commission on Administrative Justice (Office of the Ombudsman) on ombudsman.go.ke. Shown for reference; the employer’s version is the official one.
The employer’s advert
Ref: CAJ/JOB/002/9/2026
Position: Director, Complaints, Investigation & Legal Services
Job grade: CAJ 2
Number of posts: 1
Terms of employment: Contract
Reports to: Commission Secretary
Duty station: Head Office
The Commission on Administrative Justice (Office of the Ombudsman) is recruiting a Director to lead its complaints, investigations and legal services.
DUTIES AND RESPONSIBILITIES
Strategy and complaints handling
- Develop, review and implement strategies and guidelines on complaints, investigations and legal services.
- Coordinate the handling of complaints, investigations and legal services.
- Coordinate the design and facilitation of formal hearings and inquiries by the Commission.
- Manage the complaints database.
Investigations
- Coordinate investigations into any conduct in state affairs, or any act or omission in public administration, by any State organ or State or public officer in National and County Governments that is alleged or suspected to be prejudicial or improper, or likely to result in impropriety or prejudice.
- Coordinate investigations into complaints of abuse of power, unfair treatment, manifest injustice, or unlawful, oppressive, unfair or unresponsive official conduct in the public sector.
Alternative dispute resolution
- Develop and review guidelines on implementing Alternative Dispute Resolution mechanisms.
- Advise on modes and mechanisms for mediation and reconciliation.
Legal services
- Advise on all legal aspects of the Commission, its Regulations and other legal statutes.
- Coordinate the Commission's litigation matters with external advocates.
- Coordinate and enforce matters of non-compliance with the legal and regulatory framework of licences and other parties, with the relevant department.
- Coordinate the drafting of legal instruments based on stakeholders' policy proposals.
REQUIREMENTS
For appointment to this grade, you must have:
- Served as an Assistant Director in Complaints & Legal Services or Investigations for at least four (4) years.
- A Bachelor's degree in Sociology, Business Administration/Management, Law, Public Administration, Human Resource Management, Counselling and Psychology, or an equivalent qualification from a recognized institution.
- A Master's degree in Sociology, Business Administration/Management, Law, Public Administration, Human Resource Management, Counselling and Psychology, Governance, Governance and Public Administration, Criminology, Forensic Science, or an equivalent qualification from a recognized institution.
- A certificate in a Leadership or Corporate Management course of at least four (4) weeks from a recognized institution.
- Membership of a professional body, where applicable.
- Demonstrated professional competence and administrative ability, as shown in work performance and results.
HOW TO APPLY
Apply through the CAJ e-recruitment portal, available at www.ombudsman.go.ke, by 21st October 2026 at 5:00 p.m.
Position: Director, Complaints, Investigation & Legal Services
Job grade: CAJ 2
Number of posts: 1
Terms of employment: Contract
Reports to: Commission Secretary
Duty station: Head Office
The Commission on Administrative Justice (Office of the Ombudsman) is recruiting a Director to lead its complaints, investigations and legal services.
DUTIES AND RESPONSIBILITIES
Strategy and complaints handling
- Develop, review and implement strategies and guidelines on complaints, investigations and legal services.
- Coordinate the handling of complaints, investigations and legal services.
- Coordinate the design and facilitation of formal hearings and inquiries by the Commission.
- Manage the complaints database.
Investigations
- Coordinate investigations into any conduct in state affairs, or any act or omission in public administration, by any State organ or State or public officer in National and County Governments that is alleged or suspected to be prejudicial or improper, or likely to result in impropriety or prejudice.
- Coordinate investigations into complaints of abuse of power, unfair treatment, manifest injustice, or unlawful, oppressive, unfair or unresponsive official conduct in the public sector.
Alternative dispute resolution
- Develop and review guidelines on implementing Alternative Dispute Resolution mechanisms.
- Advise on modes and mechanisms for mediation and reconciliation.
Legal services
- Advise on all legal aspects of the Commission, its Regulations and other legal statutes.
- Coordinate the Commission's litigation matters with external advocates.
- Coordinate and enforce matters of non-compliance with the legal and regulatory framework of licences and other parties, with the relevant department.
- Coordinate the drafting of legal instruments based on stakeholders' policy proposals.
REQUIREMENTS
For appointment to this grade, you must have:
- Served as an Assistant Director in Complaints & Legal Services or Investigations for at least four (4) years.
- A Bachelor's degree in Sociology, Business Administration/Management, Law, Public Administration, Human Resource Management, Counselling and Psychology, or an equivalent qualification from a recognized institution.
- A Master's degree in Sociology, Business Administration/Management, Law, Public Administration, Human Resource Management, Counselling and Psychology, Governance, Governance and Public Administration, Criminology, Forensic Science, or an equivalent qualification from a recognized institution.
- A certificate in a Leadership or Corporate Management course of at least four (4) weeks from a recognized institution.
- Membership of a professional body, where applicable.
- Demonstrated professional competence and administrative ability, as shown in work performance and results.
HOW TO APPLY
Apply through the CAJ e-recruitment portal, available at www.ombudsman.go.ke, by 21st October 2026 at 5:00 p.m.