From the employer's hiring system · Verified employer
Debt Collection Call Center Agent
MOGO Auto Limited
Job at a glance
- Employer
- MOGO Auto Limited
- Position
- Debt Collection Call Center Agent
- Location
- Kenya
- Education
- Diploma or degree in Business Administration or related field
- Salary
- Not stated in the advert
- Application deadline
- 23 April 2027
- Posted on VacancyKE
- 19 October 2026
VacancyKE summary
MOGO Auto Limited is hiring a Debt Collection Call Center Agent based in Kenya. You will contact customers to negotiate repayment schedules, maintain account records and achieve debt recovery targets.
What stands out about this opportunity
- Part of Eleving Group, a global fintech company operating in 17 countries
- Health insurance and pension scheme provided after probation
- Opportunity to work in a diverse, international environment across Africa and the Baltics
What’s offered
- Health insurance after probation period.
- Pension scheme after probation period.
- Bonuses and awards for great work.
- Training possibilities and an established feedback culture.
- Friendly, dynamic work environment with active social life and events.
Key responsibilities
- Contact customers to negotiate and establish mutually beneficial repayment schedules and terms.
- Process and organise debt collection correspondence and related documentation.
- Ensure compliance with contractual obligations and regulatory requirements.
- Maintain accurate, up-to-date records of customer accounts, communication history and payment status.
- Build positive customer relationships to facilitate debt recovery and minimise future delinquencies.
- Address and resolve debtor inquiries, complaints or concerns promptly and professionally.
- Identify and suggest improvements to the debt collection process.
- Achieve and exceed set debt recovery targets and performance metrics.
Who should apply?
This role suits a confident communicator with a business administration background who can negotiate effectively, work independently and meet debt recovery targets in a fast-paced fintech environment.
Key requirements
- Diploma or degree in Business Administration
- Fluency in English and Swahili
- Excellent negotiation skills
- Strong analytical and problem-solving skills
- Excellent computer skills
- Ability to work independently
How to apply
- Apply through the MOGO Auto Limited job board at https://mogo.clayhr.com/jobboard/#/position/view/349131/Debt_Collection_Call_Center_Agent.
Official source: From the employer's hiring system · mogo.clayhr.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by MOGO Auto Limited on mogo.clayhr.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
ABOUT US
MOGO Auto Limited is part of Eleving Group, a global fintech company operating in Seventeen countries across three continents. We are a trusted financial partner committed to expanding access to asset financing in Kenya and supporting upward social mobility.
We offer a wide range of products including car, motorcycle, tuk-tuk, and electric motorcycle financing, as well as logbook loans and smartphone financing. Licensed by the Central Bank of Kenya as a Digital Credit Provider, MOGO combines technology, data-driven decision-making, and strong risk-management practices to deliver fast, flexible, and affordable financing.
With over 500,000 loans issued, we continue to grow rapidly- supported by our nationwide branch network and a user-friendly customer mobile App. We are driven by a mission to provide innovative, sustainable financial solutions and to empower our customers with the tools and opportunities they need to improve their lives. At MOGO, you’ll join a dynamic, mission-driven team that is reshaping access to finance across Kenya.
We offer a collaborative, energizing, and non-bureaucratic workplace where you can grow, contribute, and truly love what you do.
What you will do:
• Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
• Process and organize debt collection correspondence and related documentation.
• Ensure compliance with contractual obligations and regulatory requirements.
• Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
• Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
• Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
• Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
• Achieve and exceed set debt recovery targets and performance metrics.
• Perform other related duties as assigned by the management
What you need:
• Diploma/Degree in Business Administration, or related field.
• Relevant Call center experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Exellent listerning skills
• Excellent computer skills.
• Ecellent negociation skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Confidence
With us you will
Feel Good
• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance (after probation period)
• Pension scheme (after probation period)
• Active social life and events
Win
• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers
Grow
• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities
WHY JOIN US
• Opportunity to work in a diverse, international environment across Africa and the Baltics.
• Exposure to cross-border taxation, compliance and group-level reporting.
• A supportive, growth-oriented team culture that values continuous learning and professional development.
Equal Employment Opportunity Policy
Mogo is an equal opportunity employer; we celebrate diversity; we are committed to creating an inclusive environment for all employees. Employment at Mogo is based solely on a person's merit and qualifications directly related to professional competence. We extend equal opportunity to all individuals regardless of race, religion, color, gender, disability, age, marital status and any other characteristics protected by law
MOGO Auto Limited is part of Eleving Group, a global fintech company operating in Seventeen countries across three continents. We are a trusted financial partner committed to expanding access to asset financing in Kenya and supporting upward social mobility.
We offer a wide range of products including car, motorcycle, tuk-tuk, and electric motorcycle financing, as well as logbook loans and smartphone financing. Licensed by the Central Bank of Kenya as a Digital Credit Provider, MOGO combines technology, data-driven decision-making, and strong risk-management practices to deliver fast, flexible, and affordable financing.
With over 500,000 loans issued, we continue to grow rapidly- supported by our nationwide branch network and a user-friendly customer mobile App. We are driven by a mission to provide innovative, sustainable financial solutions and to empower our customers with the tools and opportunities they need to improve their lives. At MOGO, you’ll join a dynamic, mission-driven team that is reshaping access to finance across Kenya.
We offer a collaborative, energizing, and non-bureaucratic workplace where you can grow, contribute, and truly love what you do.
What you will do:
• Contact customers to negotiate and establish mutual beneficial repayment schedules and terms.
• Process and organize debt collection correspondence and related documentation.
• Ensure compliance with contractual obligations and regulatory requirements.
• Maintain accurate and up-to-date records of customer accounts including communication history and payment status.
• Build and maintain positive relationships with customers to facilitate smooth debt recovery and to minimize future delinquencies.
• Address and resolve debtor inquiries, complaints or concerns in a timely and professional manner.
• Identify and suggest improvements to the debt collection process to enhance efficiency and effectiveness.
• Achieve and exceed set debt recovery targets and performance metrics.
• Perform other related duties as assigned by the management
What you need:
• Diploma/Degree in Business Administration, or related field.
• Relevant Call center experience will be an added advantage.
• Strong desire to learn along with professional drive.
• Excellent communication and interpersonal skills.
• Strong analytical & problem-solving skills.
• Exellent listerning skills
• Excellent computer skills.
• Ecellent negociation skills
• Ability to adapt quickly and work independently.
• Fluent in English and Swahili.
• Confidence
With us you will
Feel Good
• A friendly and dynamic work environment
• An excellent well-being program:
• Health insurance (after probation period)
• Pension scheme (after probation period)
• Active social life and events
Win
• Fast results without the friction of bureaucracy
• Great victories due to the transparency of the company and its goals
• Bonuses and awards for the great work
• Participate in victory celebrations with your co-workers
Grow
• Together with an intelligent team
• Yourself and the company with the established feedback culture
• Your knowledge with training possibilities
WHY JOIN US
• Opportunity to work in a diverse, international environment across Africa and the Baltics.
• Exposure to cross-border taxation, compliance and group-level reporting.
• A supportive, growth-oriented team culture that values continuous learning and professional development.
Equal Employment Opportunity Policy
Mogo is an equal opportunity employer; we celebrate diversity; we are committed to creating an inclusive environment for all employees. Employment at Mogo is based solely on a person's merit and qualifications directly related to professional competence. We extend equal opportunity to all individuals regardless of race, religion, color, gender, disability, age, marital status and any other characteristics protected by law