From the employer's hiring system · Verified employer
Client Manager Africa
Cigna Healthcare
Job at a glance
- Employer
- Cigna Healthcare
- Position
- Client Manager Africa
- Location
- Nairobi, Kenya
- Possible duty stations
- Nairobi, Kenya
- Job type
- Full-time
- Experience
- 5+ years in health insurance client management
- Education
- Bachelor’s degree in Marketing or Business
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 8 November 2026)
- Posted on VacancyKE
- 22 October 2026
VacancyKE summary
Cigna Healthcare is hiring a Client Manager Africa to manage corporate and SME client portfolios in Nairobi. You will drive retention, profitability, and service excellence for health insurance clients across the region.
What stands out about this opportunity
- Hybrid working environment
- Includes Private Medical Insurance benefits
- Focus on African regional client portfolio
What’s offered
- Competitive salary
- Private Medical Insurance
- Employee Wellbeing Benefits
- Educational Development Program
- Multicultural and hybrid working environment
Key responsibilities
- Manage assigned portfolio of Cigna Africa Corporate and SME clients
- Build relationships with clients and intermediaries; ensure professional representation
- Develop strategic plans, renewal proposals, and product recommendations
- Partner with Underwriting to create attractive renewal terms protecting profitability
- Identify cross-selling opportunities within existing client base
- Collaborate with Customer Services, Legal, and Marketing on service issues
- Oversee contractual commitments, invoicing, forecasts, and management information
- Support product development by sharing market insights and ensuring scheme reinstatement
Who should apply?
An experienced health insurance professional with African market knowledge who thrives in managing corporate client portfolios and driving business growth.
Key requirements
- 5+ years health insurance client management
- African insurance market experience
- Bachelor’s degree in Marketing/Business
- Strong English communication skills
- Advanced Microsoft Office proficiency
Nice to have
- Working knowledge of Agile project management (certification preferred)
- French or Portuguese language skills
What you should know
- Role based in Nairobi, Kenya
- Hybrid working arrangement available
- Applications submitted via Cigna Careers portal
How to apply
- Apply online at https://cigna.wd5.myworkdayjobs.com/cignacareers/job/Nairobi-Kenya/Client-Manager-Africa---Cigna-Healthcare_26012565
Official source: From the employer's hiring system · cigna.wd5.myworkdayjobs.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by Cigna Healthcare on cigna.wd5.myworkdayjobs.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
About Cigna Healthcare
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service. You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business.
What You’ll Do
• Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.
• Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.
• Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.
• Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.
• Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.
• Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.
• Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.
What You’ll Bring
• A minimum of five years of client management experience within health insurance, preferably gained within an international company.
• Experience working with insurers or insurance policies in African markets.
• Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely.
• Ability to independently manage a portfolio of clients and multiple simultaneous priorities.
• Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.
• Bachelor’s degree, preferably in Marketing or Business.
• Ability to travel when required.
Skills
Soft Skills
• Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.
• Confident presentation and public-speaking skills.
• Strong organization and attention to detail.
• Ability to work independently, manage competing priorities, and navigate ambiguity.
• Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.
• Customer-focused, flexible, and results-oriented approach.
Technical / Functional Skills
• Corporate client and intermediary relationship management.
• Health insurance and African insurance market knowledge.
• Client retention, renewals, cross-selling, forecasting, and profitability management.
• Proposal development, client reporting, invoicing, and contract-delivery oversight.
• Ability to work across multiple systems and tools.
• Advanced Microsoft Office skills.
Nice to Have
• Working knowledge of Agile project management; certification is preferred.
• French or Portuguese language skills.
Why Join Us
• Competitive salary.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits.
• Educational Development Program.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
Cigna Healthcare is a global health service company dedicated to transforming healthcare. With roots in the U.S. and operations in over 30 countries, we serve more than 180 million customers and patients worldwide. Ranked 14th on the Fortune 500 in 2026, Cigna is recognized as one of the most trusted and influential names in the industry.
Our mission is to improve the health, well-being, and peace of mind of those we serve.
You’ll join a globally recognized organization where trust, clear communication, and a positive culture shape how we work. Our leaders are consistent, approachable, and supportive, helping you maintain balance while doing meaningful work.
We look for people who thrive in collaborative environments, care about meaningful change, and want to grow in a company that puts people first. At Cigna Healthcare, your work contributes to better care experiences and supports customers through important moments in their lives.
About the Role
You will manage an assigned portfolio of Cigna Africa Corporate and SME clients, ensuring policies perform against agreed service levels and clients receive a high standard of service. You will strengthen client and broker relationships while supporting retention, profitability, continuous improvement, and opportunities to grow existing business.
What You’ll Do
• Build strong relationships with existing clients and intermediaries, ensuring client needs are addressed and Cigna is represented professionally.
• Develop and deliver strategic client plans, reports, renewal proposals, and product recommendations that support retention and profitability.
• Partner with Underwriting and other functions to develop attractive renewal terms and product proposals while protecting business profitability.
• Identify cross-selling opportunities within the existing client portfolio and present relevant proposals to clients and intermediaries.
• Collaborate with Customer Services, Healthcare Services, Legal Services, and Marketing to address service issues and deliver high-quality client materials.
• Manage contractual commitments, invoicing, deliverable quality, forecasts, references, testimonials, internal policies, and timely management information.
• Support product development and renewal implementation by sharing client and market insights and ensuring schemes are appropriately reinstalled at renewal.
What You’ll Bring
• A minimum of five years of client management experience within health insurance, preferably gained within an international company.
• Experience working with insurers or insurance policies in African markets.
• Strong written and verbal English communication skills, including the ability to communicate complex concepts clearly and concisely.
• Ability to independently manage a portfolio of clients and multiple simultaneous priorities.
• Ability to define and resolve complex claims-related and client issues and recommend appropriate resolutions.
• Bachelor’s degree, preferably in Marketing or Business.
• Ability to travel when required.
Skills
Soft Skills
• Strong stakeholder management, negotiation, influencing, listening, and conflict-resolution skills.
• Confident presentation and public-speaking skills.
• Strong organization and attention to detail.
• Ability to work independently, manage competing priorities, and navigate ambiguity.
• Ability to build effective relationships across diverse clients, brokers, colleagues, and cultures.
• Customer-focused, flexible, and results-oriented approach.
Technical / Functional Skills
• Corporate client and intermediary relationship management.
• Health insurance and African insurance market knowledge.
• Client retention, renewals, cross-selling, forecasting, and profitability management.
• Proposal development, client reporting, invoicing, and contract-delivery oversight.
• Ability to work across multiple systems and tools.
• Advanced Microsoft Office skills.
Nice to Have
• Working knowledge of Agile project management; certification is preferred.
• French or Portuguese language skills.
Why Join Us
• Competitive salary.
• Multicultural and hybrid working environment.
• Private Medical Insurance.
• Employee Wellbeing Benefits.
• Educational Development Program.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.