From the employer's hiring system · Verified employer
Claims Associate Representative (GHB) - PSO
Cigna Healthcare
Job at a glance
- Employer
- Cigna Healthcare
- Position
- Claims Associate Representative (GHB) - PSO
- Location
- Kenya One Africa Place
- Job type
- Full-time
- Experience
- None essential; admin experience is an advantage
- Education
- Diploma or Degree
- Salary
- Not stated in the advert
- Application deadline
- 14 October 2026
- Posted on VacancyKE
- 7 October 2026
VacancyKE summary
Cigna Healthcare is hiring a Claims Associate Representative in Nairobi to handle administrative and technical tasks related to partner claim data processing. You will correct data issues, run reports, and support automated feeds following strict procedures.
What stands out about this opportunity
- Entry-level administrative role
- Based at One Africa Place, Nairobi
- Focuses on rule-based data correction
Key responsibilities
- Run, prepare, and categorize weekly reports by sorting lines by error code.
- Correct basic data issues like member numbers and procedure codes in the policy administration system.
- Apply rule-based fixes or route items to IT using defined SOP steps.
- Raise IT tickets for unresolved duplicates, forced loads, or invalid data corrections.
- Work on adjustment and reconciliation reports, documenting claims and reprocessing reversals.
- Manage mailbox ownership and handle escalated cases within turnaround times.
- Maintain accurate documentation and archive reports per standard operating procedures.
- Identify and report continuous improvement opportunities to your Supervisor.
Who should apply?
An early-career professional with high attention to detail who prefers structured, routine administrative work over independent decision-making.
Key requirements
- Diploma or Degree
- High attention to detail
- Basic Excel skills
- Follow strict procedures
- English proficiency
Nice to have
- Experience in administrative operations, data entry, or shared-services roles.
What you should know
- This role is an entry point into administrative operations.
- Work is allocated daily or task-by-task with clear direction.
- Applications must be submitted via the Cigna careers portal.
How to apply
- Visit the Cigna careers website to submit your application online.
Official source: From the employer's hiring system · cigna.wd5.myworkdayjobs.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by Cigna Healthcare on cigna.wd5.myworkdayjobs.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
YOUR JOB
Delivers administrative, technical, and operative tasks related to the processing, validation, and correction of partner claim data. Works with standardized reports, performs rule‑based corrections in policy administration system, raises IT tickets where required, and supports the accuracy of automated data feeds. Understands and applies simple instructions and procedures. Work is allocated on a daily or task‑by‑task basis with clear direction. This role is an entry point into administrative operations.
What are your main Duties/Responsibilities:
• Run, prepare, and categorize the weekly reports, including sorting lines by error code and updating BAU trackers.
• Correct basic data issues in the policy administration system (e.g., member numbers, procedure codes, diagnosis codes, service dates, partner IDs, net/billed amounts) using defined SOP steps and system prompts.
• Follow rule‑based instructions for each error category, applying fixes or routing items to IT when required.
• Escalate to Supervisor and raise IT tickets for duplicate closures, forced claim loads, invalid data corrections, or adjustments that cannot be resolved directly.
• Work on adjustment and reconciliation reports, documenting claim numbers, preparing tracking sheets, and reprocessing or reversing claims following predefined procedures.
• Mailbox ownership and handling of the escalated cases within the TAT´s.
• Maintain accurate documentation, add standard claim comments, and ensure reports and logs are correctly archived per SOP.
• Identify and report to Supervisor continuous improvement opportunities - Mapping, reporting, processes.
• Carry out other administrative tasks as required to support business needs.
YOUR PROFILE
• Excellent attention to detail with a strong focus on accuracy and data integrity.
• Ability to follow structured, step‑by‑step procedures without deviation.
• Comfortable working in multiple internal systems.
• Basic Excel skills (sorting, filtering, adding columns, structuring tabs).
• Strong organizational skills with the ability to manage repetitive tasks efficiently.
• Proficient in Microsoft Office applications.
• English language skills required.
• Experience in administrative operations, data entry, or shared‑services roles is an advantage but not essential.
• Diploma or Degree required
KEY COMPETENCIES
• High attention to detail and accuracy when handling structured data tasks.
• Clear written and verbal communication with internal stakeholders.
• Ability to organize workload, prioritize tasks, and follow established processes.
• Strong problem‑solving within the limits of rule‑based parameters.
• Proactive in flagging issues, inconsistencies, or system errors.
• Ability to work independently with close supervision and clear instruction.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.
Delivers administrative, technical, and operative tasks related to the processing, validation, and correction of partner claim data. Works with standardized reports, performs rule‑based corrections in policy administration system, raises IT tickets where required, and supports the accuracy of automated data feeds. Understands and applies simple instructions and procedures. Work is allocated on a daily or task‑by‑task basis with clear direction. This role is an entry point into administrative operations.
What are your main Duties/Responsibilities:
• Run, prepare, and categorize the weekly reports, including sorting lines by error code and updating BAU trackers.
• Correct basic data issues in the policy administration system (e.g., member numbers, procedure codes, diagnosis codes, service dates, partner IDs, net/billed amounts) using defined SOP steps and system prompts.
• Follow rule‑based instructions for each error category, applying fixes or routing items to IT when required.
• Escalate to Supervisor and raise IT tickets for duplicate closures, forced claim loads, invalid data corrections, or adjustments that cannot be resolved directly.
• Work on adjustment and reconciliation reports, documenting claim numbers, preparing tracking sheets, and reprocessing or reversing claims following predefined procedures.
• Mailbox ownership and handling of the escalated cases within the TAT´s.
• Maintain accurate documentation, add standard claim comments, and ensure reports and logs are correctly archived per SOP.
• Identify and report to Supervisor continuous improvement opportunities - Mapping, reporting, processes.
• Carry out other administrative tasks as required to support business needs.
YOUR PROFILE
• Excellent attention to detail with a strong focus on accuracy and data integrity.
• Ability to follow structured, step‑by‑step procedures without deviation.
• Comfortable working in multiple internal systems.
• Basic Excel skills (sorting, filtering, adding columns, structuring tabs).
• Strong organizational skills with the ability to manage repetitive tasks efficiently.
• Proficient in Microsoft Office applications.
• English language skills required.
• Experience in administrative operations, data entry, or shared‑services roles is an advantage but not essential.
• Diploma or Degree required
KEY COMPETENCIES
• High attention to detail and accuracy when handling structured data tasks.
• Clear written and verbal communication with internal stakeholders.
• Ability to organize workload, prioritize tasks, and follow established processes.
• Strong problem‑solving within the limits of rule‑based parameters.
• Proactive in flagging issues, inconsistencies, or system errors.
• Ability to work independently with close supervision and clear instruction.
About Cigna Healthcare
Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives.
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.