From the employer's careers page · Verified employer
Care Officer – Microinsurance
CIC Insurance Group
Job at a glance
- Employer
- CIC Insurance Group
- Position
- Care Officer – Microinsurance
- Location
- Kenya
- Experience
- Minimum 3 years
- Education
- Degree/Diploma in Nursing or Healthcare
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 13 November 2026)
- Posted on VacancyKE
- 26 October 2026
VacancyKE summary
CIC Insurance Group is hiring a Care Officer for its microinsurance division in Kenya. You will manage insured members' medical care by issuing approvals, coordinating treatments, and monitoring benefit utilization.
What stands out about this opportunity
- Role involves 24-hour call center emergency responses
- Includes negotiating discounts with healthcare providers
- Application deadline is 2nd November, 2026
Key responsibilities
- Issue medical approvals for inpatient and outpatient services per policy terms
- Monitor inpatient admissions to ensure cost-effective care and control length of stay
- Provide pre-authorization guidance for scheduled procedures like optical and dental services
- Conduct daily hospital visits to support insured members during hospitalization
- Respond to medical emergency calls via the 24-hour call center with timely assistance
- Negotiate discounts with healthcare providers and coordinate SHA/SHIF package leverage
- Facilitate medical referrals and emergency evacuations ensuring timely coordination
- Review medical reports to assess clinical risk and support underwriting decisions
Who should apply?
This role suits healthcare professionals with at least three years of experience who are skilled in managing patient care processes and insurance claims within a dynamic financial services environment.
Key requirements
- Degree/Diploma in Nursing or Healthcare
- Minimum 3 years of experience
- Medical approval issuance skills
- Emergency response capability
What you should know
- Reporting line: Assistant Manager Care Management
- Open to both internal and external candidates
- Only shortlisted candidates will be contacted; no response by 30th November 2026 means unsuccessful
- Applications must indicate the position applied for clearly
How to apply
- Apply strictly through https://careers.cicinsurancegroup.com/
- Deadline: Close of business on 2nd November, 2026
- Upload Resume/CV and Certificates as one PDF file (max 20 MB)
Official source: From the employer's careers page · careers.cicinsurancegroup.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by CIC Insurance Group on careers.cicinsurancegroup.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Assistant Manager Care Management, the role holder will ensure the efficient and effective management of insured members’ medical care by overseeing approvals, coordinating treatment processes, and monitoring benefit utilization in line with the organization’s policy guidelines, while delivering high-quality customer support.
Key Responsibilities:
• Issue medical approvals for insured members seeking both inpatient and outpatient services, in accordance with the applicable policy terms.
• Monitor inpatient admissions, focusing on treatment costs and average length of stay, to ensure cost-effective care.
• Provide pre-authorization guidance for scheduled procedures, including optical and dental services.
• Conduct daily hospital visits to support insured members during hospitalization and ensure quality care delivery.
• Respond promptly and professionally to stakeholder inquiries regarding medical care management cases.
• Receive and respond to medical emergency calls through the 24-hour call center, ensuring compassionate, accurate, and timely assistance to clients and healthcare providers, with a strong emphasis on customer care and service excellence.
• Negotiate discounts with healthcare providers (doctors and hospitals) for specific procedures or high-cost cases as needed and coordinating with clients and medical providers to leverage on SHA/SHIF packages.
• Facilitate medical referrals and emergency evacuations when required, ensuring timely coordination and communication.
• Monitor the utilization of member benefits and share regular updates and insights with internal and external stakeholders.
• Prepare and submit accurate, timely reports as directed by management or policy guidelines.
• Review medical reports and laboratory results to assess clinical risk and provide informed recommendations to support the underwriting team in evaluating acceptance risk.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
• Bachelor’s Degree/ Diploma in Nursing, clinical medicine or healthcare related field
• Minimum of 3 years of experience
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 2 nd November, 2026 . Please note only short-listed candidates will be contacted. If you do not hear from us by 30 th November, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.
Position
Name (Required)
Enter your full names
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Enter your active email address
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Enter your active mobile number
Gender
Male
Female
Date of Birth (Required)
Country (Required) Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Croatia Cuba Curaçao Cyprus Czech Republic Côte d'Ivoire Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini (Swaziland) Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Réunion Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu US Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Åland Islands
Profesional Qualifications (Required) Qualification
Institution
Status
Year
Add Remove
Education (Highest Level Only) (Required) Certificate
Institution
Status
Year
Add Remove
Work Experience(starting with the latest) (Required) Employer
Position
Start Date
End Date
Add Remove
Relevant years of experience (Required)
Current Notice Period
Current Gross Monthly Pay
Resume/CV and Certificate (Upload in one PDF file) (Required) Accepted file types: pdf, Max. file size: 20 MB.
Data Protection YES
CIC Insurance Group will be the data controller of your personal data. All data submitted by you will be held securely, will not be passed to 3rd parties (unless required by law) and will not be held longer than the maximum period allowed by law years after the end of the competition for which your application was processed, without your express agreement
By ticking this box, you confirm your agreement to the above YES/ NO
DECLARATION I hereby certify that to the best of my knowledge the details given in this form are correct. I understand that in the event of being offered employment with CIC Insurance Group, any proven falsification or concealment of any material fact in respect of my application may lead to CIC Insurance group withdrawing the offer of employment if employment has not commenced or disciplinary action and dismissal if employment has commenced
By ticking this box, you confirm your agreement to the above
Submit
.
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Reporting to the Assistant Manager Care Management, the role holder will ensure the efficient and effective management of insured members’ medical care by overseeing approvals, coordinating treatment processes, and monitoring benefit utilization in line with the organization’s policy guidelines, while delivering high-quality customer support.
Key Responsibilities:
• Issue medical approvals for insured members seeking both inpatient and outpatient services, in accordance with the applicable policy terms.
• Monitor inpatient admissions, focusing on treatment costs and average length of stay, to ensure cost-effective care.
• Provide pre-authorization guidance for scheduled procedures, including optical and dental services.
• Conduct daily hospital visits to support insured members during hospitalization and ensure quality care delivery.
• Respond promptly and professionally to stakeholder inquiries regarding medical care management cases.
• Receive and respond to medical emergency calls through the 24-hour call center, ensuring compassionate, accurate, and timely assistance to clients and healthcare providers, with a strong emphasis on customer care and service excellence.
• Negotiate discounts with healthcare providers (doctors and hospitals) for specific procedures or high-cost cases as needed and coordinating with clients and medical providers to leverage on SHA/SHIF packages.
• Facilitate medical referrals and emergency evacuations when required, ensuring timely coordination and communication.
• Monitor the utilization of member benefits and share regular updates and insights with internal and external stakeholders.
• Prepare and submit accurate, timely reports as directed by management or policy guidelines.
• Review medical reports and laboratory results to assess clinical risk and provide informed recommendations to support the underwriting team in evaluating acceptance risk.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
• Bachelor’s Degree/ Diploma in Nursing, clinical medicine or healthcare related field
• Minimum of 3 years of experience
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 2 nd November, 2026 . Please note only short-listed candidates will be contacted. If you do not hear from us by 30 th November, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to both internal and external candidates.
Position
Name (Required)
Enter your full names
Email (Required)
Enter your active email address
Phone (Required)
Enter your active mobile number
Gender
Male
Female
Date of Birth (Required)
Country (Required) Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Croatia Cuba Curaçao Cyprus Czech Republic Côte d'Ivoire Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini (Swaziland) Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Réunion Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu US Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Åland Islands
Profesional Qualifications (Required) Qualification
Institution
Status
Year
Add Remove
Education (Highest Level Only) (Required) Certificate
Institution
Status
Year
Add Remove
Work Experience(starting with the latest) (Required) Employer
Position
Start Date
End Date
Add Remove
Relevant years of experience (Required)
Current Notice Period
Current Gross Monthly Pay
Resume/CV and Certificate (Upload in one PDF file) (Required) Accepted file types: pdf, Max. file size: 20 MB.
Data Protection YES
CIC Insurance Group will be the data controller of your personal data. All data submitted by you will be held securely, will not be passed to 3rd parties (unless required by law) and will not be held longer than the maximum period allowed by law years after the end of the competition for which your application was processed, without your express agreement
By ticking this box, you confirm your agreement to the above YES/ NO
DECLARATION I hereby certify that to the best of my knowledge the details given in this form are correct. I understand that in the event of being offered employment with CIC Insurance Group, any proven falsification or concealment of any material fact in respect of my application may lead to CIC Insurance group withdrawing the offer of employment if employment has not commenced or disciplinary action and dismissal if employment has commenced
By ticking this box, you confirm your agreement to the above
Submit
.