From the employer's careers page · Verified employer
Care Officer
CIC Insurance Group
Job at a glance
- Employer
- CIC Insurance Group
- Position
- Care Officer
- Location
- Kenya
- Experience
- 2+ years in Care Management/claims/call centre
- Education
- Diploma in Nursing or Clinical Medicine
- Salary
- Not stated in the advert
- Application deadline
- Open until filled (listed until 10 November 2026)
- Posted on VacancyKE
- 23 October 2026
VacancyKE summary
CIC Insurance Group is hiring a Care Officer to facilitate care and contain costs for insured members. This role involves managing approvals, monitoring hospital stays, and ensuring call centre reachability.
What stands out about this opportunity
- Strictly for internal applicants
- Deadline: 29th October, 2026
- Requires 24-hour emergency line coverage
Key responsibilities
- Issue approvals for inpatient and outpatient care per policy guidelines
- Monitor costs and average length of stay on inpatient cases
- Guide pre-authorized optical, dental and scheduled procedures
- Conduct hospital visits when insured members are hospitalized
- Respond to stakeholder inquiries on medical care management cases
- Manage medical emergency lines with 24-hour coverage
- Negotiate discounts from doctors and hospitals on specific cases
- Facilitate referrals and medical evacuations as needed
Who should apply?
This role suits existing CIC Insurance Group employees with a nursing or clinical medicine diploma and experience in healthcare cost containment.
Key requirements
- Internal candidate status
- Diploma in Nursing/Clinical Medicine
- 2+ years relevant experience
- Call centre and claims background
What you should know
- Open to internal candidates only
- Applications close at COB on 29th October, 2026
- Only shortlisted candidates will be contacted by 30th November, 2026
How to apply
- Apply via https://careers.cicinsurancegroup.com/
- Indicate the position clearly
- Upload Resume/CV and certificates in one PDF file (max 20 MB)
Official source: From the employer's careers page · careers.cicinsurancegroup.com. VacancyKE never charges job seekers.
Original employer advertisement
Published by CIC Insurance Group on careers.cicinsurancegroup.com. Shown for reference; the employer’s version is the official one.
The employer’s advert
About Us
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Responsible for care facilitation/cost containment and call centre reachability.
Key Responsibilities:
• Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
• Monitor cost, average length of stay on inpatient cases.
• Issue guidance on Pre-authorized optical, dental and scheduled procedures
• Conduct Hospital visits whenever the insured members are hospitalized
• Respond to stakeholder inquiries on cases involving medical care management.
• Receive and respond to Medical emergency lines and ensure 24-hour coverage
• Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
• Facilitate referrals and medical evacuations when need be.
• Monitor benefits utilization and share timely updates to the stakeholders.
• Prepare and share timely reports as may be guided.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
• Diploma in Nursing or Clinical Medicine.
• Minimum of 2 years of experience in Care Management, medical claims and call centre.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 29 th October, 2026 . Please note only short-listed candidates will be contacted. If you do not hear from us by 30 th November, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to internal candidates only.
Position
Name (Required)
Enter your full names
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Enter your active email address
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Enter your active mobile number
Gender
Male
Female
Date of Birth (Required)
Country (Required) Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Croatia Cuba Curaçao Cyprus Czech Republic Côte d'Ivoire Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini (Swaziland) Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Réunion Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu US Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Åland Islands
Profesional Qualifications (Required) Qualification
Institution
Status
Year
Add Remove
Education (Highest Level Only) (Required) Certificate
Institution
Status
Year
Add Remove
Work Experience(starting with the latest) (Required) Employer
Position
Start Date
End Date
Add Remove
Relevant years of experience (Required)
Current Notice Period
Current Gross Monthly Pay
Resume/CV and Certificate (Upload in one PDF file) (Required) Accepted file types: pdf, Max. file size: 20 MB.
Data Protection YES
CIC Insurance Group will be the data controller of your personal data. All data submitted by you will be held securely, will not be passed to 3rd parties (unless required by law) and will not be held longer than the maximum period allowed by law years after the end of the competition for which your application was processed, without your express agreement
By ticking this box, you confirm your agreement to the above YES/ NO
DECLARATION I hereby certify that to the best of my knowledge the details given in this form are correct. I understand that in the event of being offered employment with CIC Insurance Group, any proven falsification or concealment of any material fact in respect of my application may lead to CIC Insurance group withdrawing the offer of employment if employment has not commenced or disciplinary action and dismissal if employment has commenced
By ticking this box, you confirm your agreement to the above
Submit
.
CIC Insurance Group is a leading insurance and financial services organisation with more than five decades of experience helping individuals, families, and organizations achieve financial security.
We have grown into a dynamic Group offering life, general, micro insurance, asset management, and investment solutions, with operations in Kenya, Uganda, South Sudan, and Malawi, and are listed on the Nairobi Securities Exchange.
Our tagline, “We Keep Our Word,” reflects our unwavering commitment to integrity, transparency, and delivering on our promises to our clients, partners, and communities.
CIC Group is passionate about innovation, digital transformation, and inclusive insurance solutions that meet the evolving needs of cooperatives, SMEs, corporates, and individuals. By joining us, you will be part of a team that is shaping the future of financial protection across Africa.
About the Role
Responsible for care facilitation/cost containment and call centre reachability.
Key Responsibilities:
• Issuance of approval to insured members seeking both inpatient and outpatient care as per policy guidelines.
• Monitor cost, average length of stay on inpatient cases.
• Issue guidance on Pre-authorized optical, dental and scheduled procedures
• Conduct Hospital visits whenever the insured members are hospitalized
• Respond to stakeholder inquiries on cases involving medical care management.
• Receive and respond to Medical emergency lines and ensure 24-hour coverage
• Negotiate for discounts from doctors and hospitals on specific cases and procedures from time to time
• Facilitate referrals and medical evacuations when need be.
• Monitor benefits utilization and share timely updates to the stakeholders.
• Prepare and share timely reports as may be guided.
Who We’re Looking For
Essential Knowledge/Skills and Experience Required:
• Diploma in Nursing or Clinical Medicine.
• Minimum of 2 years of experience in Care Management, medical claims and call centre.
If you have the aforementioned professional and academic qualifications and you are ready to execute the above mandate, strictly apply through: https://careers.cicinsurancegroup.com/ clearly indicating the position being applied for.
The application should reach us by close of business on 29 th October, 2026 . Please note only short-listed candidates will be contacted. If you do not hear from us by 30 th November, 2026 consider your application unsuccessful.
CIC Group is an equal opportunity employer and does not solicit or require any form of payment for employment opportunities.
N/B: This job advert is open to internal candidates only.
Position
Name (Required)
Enter your full names
Email (Required)
Enter your active email address
Phone (Required)
Enter your active mobile number
Gender
Male
Female
Date of Birth (Required)
Country (Required) Country Afghanistan Albania Algeria American Samoa Andorra Angola Anguilla Antarctica Antigua and Barbuda Argentina Armenia Aruba Australia Austria Azerbaijan Bahamas Bahrain Bangladesh Barbados Belarus Belgium Belize Benin Bermuda Bhutan Bolivia Bonaire, Sint Eustatius and Saba Bosnia and Herzegovina Botswana Bouvet Island Brazil British Indian Ocean Territory Brunei Darussalam Bulgaria Burkina Faso Burundi Cambodia Cameroon Canada Cape Verde Cayman Islands Central African Republic Chad Chile China Christmas Island Cocos Islands Colombia Comoros Congo, Democratic Republic of the Congo, Republic of the Cook Islands Costa Rica Croatia Cuba Curaçao Cyprus Czech Republic Côte d'Ivoire Denmark Djibouti Dominica Dominican Republic Ecuador Egypt El Salvador Equatorial Guinea Eritrea Estonia Eswatini (Swaziland) Ethiopia Falkland Islands Faroe Islands Fiji Finland France French Guiana French Polynesia French Southern Territories Gabon Gambia Georgia Germany Ghana Gibraltar Greece Greenland Grenada Guadeloupe Guam Guatemala Guernsey Guinea Guinea-Bissau Guyana Haiti Heard and McDonald Islands Holy See Honduras Hong Kong Hungary Iceland India Indonesia Iran Iraq Ireland Isle of Man Israel Italy Jamaica Japan Jersey Jordan Kazakhstan Kenya Kiribati Kuwait Kyrgyzstan Lao People's Democratic Republic Latvia Lebanon Lesotho Liberia Libya Liechtenstein Lithuania Luxembourg Macau Macedonia Madagascar Malawi Malaysia Maldives Mali Malta Marshall Islands Martinique Mauritania Mauritius Mayotte Mexico Micronesia Moldova Monaco Mongolia Montenegro Montserrat Morocco Mozambique Myanmar Namibia Nauru Nepal Netherlands New Caledonia New Zealand Nicaragua Niger Nigeria Niue Norfolk Island North Korea Northern Mariana Islands Norway Oman Pakistan Palau Palestine, State of Panama Papua New Guinea Paraguay Peru Philippines Pitcairn Poland Portugal Puerto Rico Qatar Romania Russia Rwanda Réunion Saint Barthélemy Saint Helena Saint Kitts and Nevis Saint Lucia Saint Martin Saint Pierre and Miquelon Saint Vincent and the Grenadines Samoa San Marino Sao Tome and Principe Saudi Arabia Senegal Serbia Seychelles Sierra Leone Singapore Sint Maarten Slovakia Slovenia Solomon Islands Somalia South Africa South Georgia South Korea South Sudan Spain Sri Lanka Sudan Suriname Svalbard and Jan Mayen Islands Sweden Switzerland Syria Taiwan Tajikistan Tanzania Thailand Timor-Leste Togo Tokelau Tonga Trinidad and Tobago Tunisia Turkey Turkmenistan Turks and Caicos Islands Tuvalu US Minor Outlying Islands Uganda Ukraine United Arab Emirates United Kingdom United States Uruguay Uzbekistan Vanuatu Venezuela Vietnam Virgin Islands, British Virgin Islands, U.S. Wallis and Futuna Western Sahara Yemen Zambia Zimbabwe Åland Islands
Profesional Qualifications (Required) Qualification
Institution
Status
Year
Add Remove
Education (Highest Level Only) (Required) Certificate
Institution
Status
Year
Add Remove
Work Experience(starting with the latest) (Required) Employer
Position
Start Date
End Date
Add Remove
Relevant years of experience (Required)
Current Notice Period
Current Gross Monthly Pay
Resume/CV and Certificate (Upload in one PDF file) (Required) Accepted file types: pdf, Max. file size: 20 MB.
Data Protection YES
CIC Insurance Group will be the data controller of your personal data. All data submitted by you will be held securely, will not be passed to 3rd parties (unless required by law) and will not be held longer than the maximum period allowed by law years after the end of the competition for which your application was processed, without your express agreement
By ticking this box, you confirm your agreement to the above YES/ NO
DECLARATION I hereby certify that to the best of my knowledge the details given in this form are correct. I understand that in the event of being offered employment with CIC Insurance Group, any proven falsification or concealment of any material fact in respect of my application may lead to CIC Insurance group withdrawing the offer of employment if employment has not commenced or disciplinary action and dismissal if employment has commenced
By ticking this box, you confirm your agreement to the above
Submit
.